Club Concierge

Job Description

Job Description

Description:

The Club Concierge plays a vital front-facing role at Port Royal Club, providing exceptional service and support to Members, guests, and staff. This position is responsible for managing front desk operations, handling reservations, and supporting key departments including Membership, and Food & Beverage. The Club Concierge ensures smooth daily operations, delivers elevated service experience, and represents the highest standard of hospitality.

Essential Duties and Responsibilities:

· Professionally answer incoming phone calls, transfer to appropriate extensions, and accurately take and relay messages for Members and staff.

· Warmly greet Members, guests, vendors, and employees upon entering the Clubhouse.

· Respond promptly to voice messages and email inquiries.

· Handle all mail services: collect and post outgoing mail (including overnight deliveries), and sort and distribute incoming correspondence.

· Receive, sign for, and coordinate delivery of incoming packages.

· Provide administrative support to the Food and Beverage Team, assisting with printed materials and buffet labels.

· Ensure a tidy and well-stocked front office, including copier and supply maintenance.

· Share and update the Club calendar of events and general Club information with Members and guests.

· Input a la carte dining reservations received via phone, email, or in person.

· Support the Food & Beverage team with monitoring reservations and managing waitlists.

· Offer guidance to Members on Club website and mobile app usage, including login and reservation troubleshooting.

Additional Duties & Responsibilities:

· Perform general clerical duties: word processing, filing, faxing, and organizational support.

· Maintain and update internal Club lists (e.g., staff phone lists, department extensions).

· Assist with special projects assigned by the Director of Membership or Director of Food and Beverage.

· Maintain the Club’s lost and found program.

· Provide notary services to Members.

Education & Experience Required:

· High School Diploma or GED.

· Ability to thrive in a fast-paced, evolving environment with a proactive approach to building systems and procedures.

· Energetic, engaging personality with a sincere passion for hospitality and top-tier service.

· Warm, courteous, and confident demeanor that puts Members and guests at ease.

· Positive, solution-oriented mindset with the ability to anticipate needs and propose improvements.

· Self-motivated with strong interpersonal skills and the ability to interact with high-level clientele.

· Willingness to learn and understand Club/community bylaws, Membership plans, and regulations.

· Proven collaborator and supportive team player, focused on enhancing Member satisfaction.

· Ability to foster trust and build relationships with Members, prospects, realtors, and community influencers.

· Must obtain Florida Notary certification within 90 days of employment.

· Strong organizational skills and acute attention to detail.

· Proficient in Microsoft Office applications.

· Flexibility to work weekends and holidays, as needed.