Senior Operations Workflow Analyst
Virtual Vocations Inc
Working remotely in a full-time capacity, the Senior Operations Workflow Analyst will leverage data-driven insights to analyze daily workloads, evaluate resource allocation, and support effective management of underwriting workflows while collaborating closely with underwriting leaders. Key responsibilities: Lead intraday and short-term capacity management, aligning staffing to changing workload demands and service level targets Analyze volume trends, forecasts, and operational drivers to optimize resource allocation and provide real-time prioritization guidance Identify workflow inefficiencies and recommend data-driven process improvements to enhance operational performance Required qualifications: Bachelor's degree in Business, Finance, Insurance, or a related field (or equivalent experience) 5+ years of experience in insurance, financial services, or operations Strong knowledge of insurance products and policy structures Advanced proficiency in Excel, Microsoft Word, PowerPoint, and Adobe Proven success with third-party vendor contracts and oversight
Vacancy posted 14 hours ago
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