Online Recruitment Coordinator Team Manager

Overview The Online Recruitment Coordinator Team Manager is responsible for leading and supporting a team of Enrollment Coordinators who serve as the first point of contact for prospective and current students within the LSU Online family of institutions. The Manager ensures the team meets productivity, engagement, and referral goals through proactive leadership, coaching, and performance management. This position promotes operational excellence by optimizing systems and workflows, ensuring accurate data management, and fostering a culture of accountability, collaboration, and continuous improvement. The role works closely with Recruitment and Retention leadership, Marketing, IT, and Data & Analytics to strengthen student engagement, streamline communication processes, and enhance technology integrations across Salesforce Education Cloud and Five9. Responsibilities The Manager oversees the daily operations of the Enrollment Coordinator team, establishing clear performance expectations and monitoring team metrics through Salesforce and Five9. This includes ensuring coordinators meet daily and weekly benchmarks related to calls, appointments, chat time, and referrals. The Manager provides consistent feedback and coaching through bi-weekly one-on-one meetings, reviews progress, and develops individualized action plans to support professional growth. The role requires a minimum of two hours per week dedicated to call monitoring and live coaching sessions to ensure high-quality student interactions. The Manager reinforces professionalism and adherence to operational standards, including data accuracy, communication etiquette, and responsiveness. Training, Development, & Collaboration: The Manager partners with the Training Manager and other departments to coordinate new hire onboarding, ongoing training, and continuous learning for the Coordinator team. This includes ensuring all training materials and process guides are up to date and aligned with OCE standards. The Manager promotes participation in professional development opportunities and supports coordinators in completing required training pathways. In collaboration with Enrollment Coaches and other units, the Manager ensures consistent communication and seamless student handoffs between teams to maintain a positive and efficient student experience. Operations, Systems & Process Improvement: The Manager identifies and addresses process inefficiencies within Coordinator operations, documents and refines standard operating procedures, troubleshoots workflow challenges, and ensures consistent use of Salesforce and Five9 to track student activity. The Manager collaborates with IT, Marketing, and Data & Analytics to ensure system accuracy, maintain database integrity, and implement effective student outreach cadences. The Manager also ensures MAPS notes, opportunity updates, and follow-up tasks are completed accurately and on time by all team members. Strategic Planning & Communication: The Manager conducts regular team meetings to align goals, share updates, and reinforce expectations. They track and communicate progress toward performance benchmarks and provide leadership with insights and recommendations to improve recruitment strategy and the overall student experience. The Manager contributes to term review meetings, divisional initiatives, and planning discussions, serving as the primary liaison between the Coordinator team and other OCE departments. Other Duties: Other duties as assigned to support departmental and divisional objectives. The Manager participates in team retreats, professional development events, and OCE-wide initiatives that align with organizational growth and strategic goals. Additional Requirements Operation Essential Personnel - This position may be asked to work during an official closure, but is otherwise not required to report to the physical campus during a closure and whose absence does not present a risk to the safety, resources, and well-being of the campus per FASOP HR-01. Minimum Qualifications Bachelor's degree and 3 years of experience (Specific Experience: sales, recruitment, or higher education). LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply — a degree is not required as long as the candidate meets the required years of experience specified in the job description. Preferred Qualifications Master's degree Lead or management experience working with teams Job Competencies Ability to effectively train and direct the work of others. (Advanced) Ability to maintain and improve personal and team effectiveness and foster change and creativity. (Proficient) Ability to identify motivations and connect to pathways through LSU online offerings. (Advanced) Ability to problem-solve and advocate on behalf of the team. (Advanced) Enthusiastic, can-do attitude. (Advanced) Ability to work well within a frequently transforming environment. (Advanced) Ability to communicate effectively verbally and in writing. (Advanced) Detailed ability to track interactions with stakeholders and proactively communicate. (Advanced) Special Instructions Please provide a cover letter, resume, three (3) professional references, and transcripts. Official transcripts are required prior to hire, if applicable. For questions regarding the status of your application or salary ranges, please contact LSU Online at View email address on click.appcast.io. Posting Details Posting Date: May 19, 2026 Closing Date: September 11, 2026 (Open Until Filled if No Date Specified) Benefits and Additional Information LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more. Positions approved to work outside the State of Louisiana shall be employed through LSU’s partner, nextSource Workforce Solutions, for Employer of Record Services including employment, benefits, payroll, and tax compliance. These positions will not be eligible for State of Louisiana benefits and retirement. LSU is an Equal Opportunity Employer. All candidates must have valid U.S. work authorization and maintain it during employment. #J-18808-Ljbffr Louisiana State University