Lead Field Service Representative

Lead Field Service Representative

As a Lead Field Service Representative, you will be providing operations, maintenance & repair expertise on water treatment systems at a variety of customer sites. This critical role involves working on a variety of technologies including media filtration, softening, reverse osmosis (RO), ion exchange (IX), de-oxygenation, electro deionization, ultrafiltration (UF), wastewater, etc. To be successful in this profession, you'll need to have strong mechanical/electrical/chemical and problem-solving skills. If you like the idea of working in a challenging role doing meaningful work you can feel proud of, here's more...

This is a traveling role that will assist and cover our clients throughout the Great Lakes region including: Michigan, Northern Indiana, Northern Illinois, Wisconsin, Minnesota and Iowa. Candidates must live within that territory to be considered.

What you will do:

• Operate, monitor, and optimize equipment performance
• EHS (Environment Health & Safety) is always at the core of every activity and process
• Conduct maintenance and calibration activities
• Perform analytical testing such as: turbidity, hardness, chlorine, pH, CO2, O2, SDI, TOC, in addition to various other site-specific testing requirements -Monitor and maintain chemical injection systems
• Maintain inventory of spare parts and adequate supply of chemicals and replacement parts
• Carry out mechanical, electrical and controls troubleshooting on equipment such as valves, air compressors, ejectors, process pumps, blowers, and instrumentation
• Create and maintain site paperwork, and provide customers with detailed technical summaries of work performed
• Consult with customer management and operation teams
• Ensure contract compliance of volume and quality specifications
• Other duties as required

Knowledge, Skills & Abilities:

• Accountability
• Customer Service, Strong Communication
• Computer Proficient
• Handle multiple, shifting demands professionally, adapting to dynamic business & industry situations.
• Be a considerate listener and clearly communicate ideas and solutions in a professional manner.
• PLC Programming

Education & Experience Required:

• High School Diploma / GED
• Demonstrated ability to work independently and remotely with project teams
• Valid Driver's License

Preferred (if applicable):

• Bachelor's degree in a relevant field (STEM)
• 5+ years of experience in a field service, plant production or technical support role.
• Strong problem-solving, analytical, and critical thinking skills.
• Excellent communication, interpersonal, and leadership abilities.

Working Conditions:

• Ability and willingness to perform physical duties such as lifting, climbing, working at elevated heights, and manual dexterity
• Ability and willingness to work confined space entry
• Ability and willingness to work in range of environments to include but not limited to industrial
• Ability and willingness for on call status for emergency response
• Travel 80 90%
• This position is an hourly position that is overtime eligible

Additional Information:

• Compensation - The salary range is tied to the market for similarly benchmarked roles. The range is not an absolute, but a guide, and offers will be based on the individual candidate's knowledge, skills, experience, and market conditions, as well as internal peer equity. Depending upon all the preceding considerations for the final selected individual candidate, the offer may be lower or higher than the stated range: $33-$40 USD (No Bonus)
• Medical, Dental, & Vision Insurance Starting Day 1!
• Life Insurance
• Paid Time Off
• Paid Holidays
• Parental Leave
• 401(k) Plan - 3% default contribution plus matching!
• Flexible Spending & Health Saving Accounts
• AD&D Insurance
• Disability Insurance
• Tuition Reimbursement

This position is expected to stay open until June 15, 2026. Please submit your application by this date, to ensure consideration.