Program Manager, Operations Support

Position: Program Manager, Operations Support Division: Solutions Location: USA - Virtual - US Texas Time Type: Full Time Position Summary The Associate I, Operations Support, supports new business implementations and operational continuity across multiple sites. This position operates under the direct guidance of a Senior Team member, with more than 50% of oversight and mentorship provided to ensure success. High Travel Role - 80% range. Responsibilities The Associate I partners with engineering to develop detailed process flows and layout plans, participates in performance improvement and crisis management support, and attends operational reviews for RFPs and implementation tollgates. Partner in hyper‑care support for relocations, application migrations, and new launches, while helping to manage UAT and volume stress testing. This role serves in flexible operational support capacities to maintain continuity during hiring gaps or backfill transitions, and actively engages in DQP sessions and cross‑functional planning forums to gain experience and contribute to successful outcomes. As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site‑specific policies. Education & Experience Bachelor’s degree in Industrial Engineering, Supply Chain, Operations Management, or related field (or equivalent experience). 0 to 2 years of experience in operations, logistics, or program management. Strong analytical and problem‑solving skills with attention to detail. Experience with process engineering, operational enablement, or system testing preferred. Analytical and problem‑solving skills, with the ability to translate data into actionable strategies. Ability to manage multiple priorities across concurrent projects. Familiarity with Lean, Six Sigma, or Kaizen methodologies is a plus. Partner with team members to build capability and ensure continuity. Other Duties Willing to work evenings and weekends as needed. Performs other duties as assigned. Support overall stabilization objectives within the operations support team. Computer Skills Proficient in Microsoft Office (Excel, Word, and Power Point). Demonstrated proficiency in applicable WMS systems. Language Skills English (reading, writing, verbal). Other Strong attention to detail accuracy. Good organizational and personnel skills. Good communication skills, written and oral. Able to work flexible schedules, including nights and weekends, as required by the operation. Must be able to effectively adapt to change and thrive in a stimulating, fast‑paced work environment. Physical Demands Frequently – Sitting / Bending / Walking and Standing. Ability to lift/carry and push/pull 21-50 pounds. Reach above shoulder, reach outward, squat, or kneel. Must be able to lift up to 30 pounds. Must be able to travel by plane and/or automobile. Must be able to stand for several hours per day. Work Environment While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. Typically warehouse work environment but could include manufacturing and transportation locations. Ability to work in a construction environment. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Compensation and Benefits For this position, the expected base pay range is $80,000.00 – $110,000.00 Annually. Actual compensation will be determined based on job‑related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. Equal Employment Opportunity DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io. DSV reserves the right to defer or close a vacancy at any time. #J-18808-Ljbffr