Assistant Manager, Customer Pickup Operations

Assistant Manager, Customer Pickup Operations Austin, TX In This Role Act as a key leader for day‑shift outbound shipping execution, ensuring customer pickup orders are shipped accurately, on time, and in full Support daily load planning and scheduling to ensure efficient outbound flow Monitor shipment SLAs and shipping performance throughout the day, identifying risks and taking corrective action as needed Oversee staging, scanning, and loading processes to ensure adherence to established SOPs Ensure freight is properly secured, labeled, and handled with care to protect high‑value merchandise Identify, troubleshoot, and resolve operational issues that may impact pickups, carrier performance, or customer commitments Partner with Picking, Inventory Control, Quality, Sales Support, and Transportation teams to maintain smooth handoffs and uninterrupted outbound flow Supervise and support customer pickup associates and lead in daily execution activities Assign and balance labor based on workload, priorities, and real‑time constraints Conduct start‑of‑shift meetings to align teams on priorities, service expectations, and daily goals Monitor workflow throughout the day, identify bottlenecks, and take corrective action to maintain service levels Promote and enforce company safety policies and OSHA guidelines, including safety walks, observations, and immediate correction of unsafe conditions Other duties as assigned, in accordance with training and qualifications Uphold the Core Values and be a valuable member of the Four Hands Team Be open and honest Reach for excellence Act with responsibility Value the whole person Enjoy the journey The Ideal Person Experience in load planning, dock management, or transportation coordination Strong understanding of shipment SLAs and performance metrics Ability to lead, motivate, and hold teams accountable Experience working with WMS systems, scanners, and shipping documentation Strong problem‑solving skills and attention to detail Ability to work flexible hours, including early mornings, evenings, or weekends as required Preferred Qualifications Experience in furniture, home goods, or high‑value product distribution Lean / continuous improvement exposure Experience managing KPIs such as on‑time departure, load accuracy, damage rates, and productivity Equal Opportunity Employer Four Hands is an Equal Opportunity Employer. Four Hands recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law. #J-18808-Ljbffr Four Hands