Assistant Front Office Manager

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel - like the proper way to make a bed or how to best handle luggage - it’s critically important to understand Hawaiian culture and the spirit of 'ohana, or 'family.' When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what 'ohana truly means." The Assistant Front Office Manager supports the Front Office Manager in overseeing the daily operations of the hotel's front desk. This role helps ensure exceptional guest experiences, efficient operations, and compliance with hotel standards and policies. Key Responsibilities Assist in managing daily front office operations. Supervise, train, coach, and motivate front office team members. Ensure smooth guest check-in and check-out processes. Handle guest concerns, complaints, and special requests professionally and promptly. Monitor room availability, occupancy, and room assignment procedures. Support revenue optimization efforts through upselling and room inventory management. Ensure compliance with hotel policies, procedures, and brand standards. Prepare schedules and assist with payroll administration. Conduct shift briefings and communicate operational updates to staff. Maintain high standards of guest satisfaction and service quality. Coordinate with housekeeping, maintenance, reservations, and other departments to ensure seamless guest experiences. Assist with reporting, audits, and front office financial controls. Serve as Manager on Duty when assigned. Qualifications Minimum 1 year of hotel front office experience, including supervisory responsibilities. Strong knowledge of hotel property management systems (PMS), such as Opera or similar platforms. Excellent customer service, communication, and problem-solving skills. Ability to lead and develop a diverse team. Strong organizational and multitasking abilities. Proficiency in Microsoft Office applications. Flexibility to work evenings, weekends, and holidays as needed. Leadership and team management Guest relations and conflict resolution Operational planning and organization Revenue awareness and upselling techniques Professional appearance and demeanor Time management and decision-making Physical Requirements Ability to stand and walk for extended periods. Ability to work in a fast-paced hospitality environment. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #J-18808-Ljbffr