Collections Representative

Oyster Point Bldg. 11742 Jefferson Ave Newport News, VA 23606, USA We offer competitive hourly pay plus a monthly performance incentive of up to approximately 18% of base earnings, based on collections results, productivity, and quality. Job Summary The Collections Representative communicates with members on their delinquent accounts by phone, recommends and negotiates solutions, performs skip‑tracing, and documents accounts. Collection efforts are rewarded by a monetary incentive plan. Essential Functions, Duties, and Responsibilities Recommend resolutions to members with delinquent accounts by phone and manage and follow up when payment arrangements have not been met. Makes outbound collection attempts to members by telephone and/or letter to determine reasons for delinquency and to assist them in bringing the account current on financial products like automobiles, personal loans, credit cards, mortgages, etc. Performs skip tracing inquiries and activities, as necessary to obtain contact information to contact members. Processes payment transfers and checks requested by members over the phone. Navigates multiple systems to contact, track and monitor member accounts. Utilizes negotiation skills to resolve defaults and delinquencies on members’ accounts. Initiates repossession procedural workflows or legal workflows for review and assignment within a timely manner. Qualifications One year of collections experience preferred; customer service, sales, or related experience required. One year of college or technical school preferred. Compensation & Benefits Competitive hourly pay plus monthly performance incentive (~18% of base earnings). Educational Assistance, student loan repayment support, and abundant career growth opportunities. Generous paid vacation that starts accumulating from day one and increases with service, 13 paid holidays (including birthday and day following Thanksgiving) plus floating holidays, paid sick time. 401(k) plan with a 6% company match, immediate vesting, and ROTH IRA option. Company‑covered short‑term and long‑term disability insurance, complimentary life insurance, and optional voluntary life insurance. Flexible health care and dependent care benefits. Our Keys to Success Service Champion – Adopt a service orientation, build trusting relationships and deliver value for associates, members, and communities. Langley Ambassador – Demonstrate a passion for Langley’s vision, encourage diversity, equity and inclusion, and consider Langley’s values when making decisions and taking accountability for delivering results. Agile in Action – Adapt to changes in the business, demonstrating innovation to improve Langley and advance the business into the future. Team Driven – Collaborate across Langley, communicate with transparency, and prioritize a team‑based approach that delivers optimal outcomes for associates, members, and communities. Continuous Learner – Maintain an understanding of Langley’s business and how value is delivered to members, and actively pursue opportunities to grow personally and strengthen the organization. Physical Requirements The physical demands described here must be met by an employee to successfully perform this position’s essential functions, duties, and responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel, and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. Specific vision requirements for the job include close vision (at 20 inches or less). Working Conditions The work environment characteristics described here represent those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work will be performed in a temperature‑controlled office environment where the noise level is typically moderate. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr