Product Owner (Hybrid - Pittsburgh, PA, Newark, NJ or NYC)

Product Owner

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is hiring! We are seeking a Product Owner to help shape and deliver products that meet customer needs and stand out in a competitive market. In this role, you will evaluate current and future product lines by analyzing market trends, customer requirements, and product specifications, while assessing new product ideas and enhancements. You will play a key role in bringing new products to market by defining product requirements, supporting development programs, preparing return-on-investment analyses, and establishing timelines in partnership with development and service delivery teams. You will also collaborate closely with Marketing to launch and promote new offerings through integrated plans spanning sales, advertising, and production. In addition, you will help determine product pricing and ensure operational requirements are successfully completed to support product readiness and long-term success.

Responsibilities

• Provide support to clients on product features and respond to technical inquiries
• Resolve customer issues related to installation, operation, maintenance, product application, and compatibility
• Troubleshoot problems, identify root causes, and recommend corrective actions
• Apply workflow and process management knowledge to improve product usage and client outcomes
• Support product adoption by helping define features and sharing customer feedback with the product team
• Collaborate across departments to communicate client needs and represent the voice of the customer
• Assess new technologies, innovations, and approaches that may accelerate the product roadmap
• Contribute to product technology, architecture, design, and implementation of consistent methodologies, as needed
• Complete routine assignments using established procedures and practices
• Meet deadlines and objectives while working under guidance from more experienced team members

Qualifications

• Bachelor's degree or equivalent education and/or relevant work experience
• Entry-level professional experience or demonstrated exposure to product support, technical support, client service, or a related field
• Understanding of procedures and concepts within own discipline and basic knowledge of related disciplines
• Strong analytical and problem-solving skills
• Ability to use existing procedures to solve routine or standard problems
• Effective verbal and written communication skills
• Strong interpersonal skills with the ability to exchange straightforward information and confirm understanding
• Ability to work collaboratively across teams and functions
• Demonstrated ability to learn quickly and develop technical competence through structured assignments

Preferred Qualifications

• Experience supporting clients in a product, technical support, or operations environment
• Familiarity with workflow and process management concepts
• Exposure to product lifecycle, implementation, or client-facing technology solutions
• Interest in product development, innovation, and client experience improvement

Compensation Range: The salary range for this position is between $70,000 - $80,000.

Bonus Eligibility: Bonus Eligible

Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone's unique perspective.

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at View phone number on click.appcast.io or by sending an email to View email address on click.appcast.io.