Community Outreach Specialist

Community Outreach Specialist

AECOM  is seeking a Community Outreach Specialist for the SunGuide Transportation Management Center (TMC) in Miami Florida. The SunGuide TMC is part of the Transportation Systems Management and Operations (TSM&O) Office at the Florida Department of Transportation (FDOT) District Six. The TSM&O Office is a dynamic exciting program within FDOT to operate and maintain the intelligent transportation systems (ITS) infrastructure utilize its incident management resources and optimize traffic management strategies. District Six covers Miami-Dade and Monroe Counties. The Community Outreach Specialists responsibilities include acting as media spokesperson for the Districts TSM&O program conducting tours of the TMC promoting the Districts TSM&O program and having public information and relations skills. This is a full-time on-site position in Miami Florida.

The Community Outreach Specialist shall be responsible but not limited to the following tasks and duties.

• Acting as the official media spokesperson when requested by FDOT.
• Advising staff during crisis situations and providing communication counsel.
• Developing and executing comprehensive community outreach campaigns to educate the public on program services.
• Drafting publishing and distributing program materials such as press releases email communications technical articles award nominations news briefs program presentations and marketing documents.
• Managing the customer service program to support projects and services.
• Leading partner-agency relations to strengthen cross-promotion and customer service initiatives with FDOT District Four Floridas Turnpike Enterprise Greater Miami Expressway Agency SunPass South Florida Commuter Services FDOT Central Office transit agencies Florida Highway Patrol and other stakeholders.

Qualifications :

Minimum:

• BA/BS degree and minimum six years of experience in public information communications or community outreach or demonstrated equivalency of experience and/or education.
• Fluency in English
• Experience communicating information clearly professionally and consistently across internal and external audiences. 
• Experience speaking on camera and to various media outlets
• Expereince understanding and communicating technical subject matter and processes in laymans terms.
• Experience in speaking in public forum settings such as large-scale conferences media interviews and elected official tours. 
• Experience writing technical reports news articles public-facing notices and correspondence.
• Demonstrated experience and ability to remain current with public information community outreach marketing communications trends and best practices.
• Experience recommending and supporting the implementation of new tools platforms and software to improve outreach effectiveness.
• Experience creating accurate information and adhere to deadlines. 
• Must pass a State and Federal criminal history/security background check.
• State Law Enforcement Radio System (SLERS) background check is required.

Preferred:

• Knowledge of the FDOT District TSM&O program and the SunGuide TMC.
• English verbal and written communication skills 
• Fluency in Spanish.
• Knowledge of the South Florida express lanes network and its customer service.
• Knowledge of TMC Operations.
• Knowledge of incident management and FDOTs Road Ranger program.
• Knowledge of website maintenance and enhancement.

Additional Information :

• Relocation is not an option for this position. 
• Sponsorship for US employment authorization is not available now or in the future for this position

At AECOM we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM  

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status AECOM benefits may include medical dental vision life AD&D disability benefits paid time off leaves of absences voluntary benefits perks flexible work options well-being resources employee assistance program business travel insurance service recognition awards retirement savings plan and employee stock purchase plan. 

AECOM is the global infrastructure leader committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities we solve our clients complex challenges in water environment energy transportation and buildings. Our teams partner with public- and private-sector clients to create innovative sustainable and resilient solutions throughout the project lifecycle from advisory planning design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at . 

What makes AECOM a great place to work  

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts youll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills helping you build the career youve always envisioned. Here youll find a welcoming workplace built on respect collaboration and communitywhere you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. 

Remote Work :

No

Employment Type :

Full-time