Customer Service Representative

Description

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Customer Service Representative

Contract: Jacksonville, Florida, US

Salary Range: 18.00 - 20.00 | Per Hour

Job Code: 370778

End Date: 2026-08-28
Days Left: 15 days, 4 hours left

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Position Details:

Title: Customer Service Representative

Location: Jacksonville, FL

Duration: 11 months

Pay Range- $18- $20/hr

Position Summary

Health Benefits Solutions serves consumers with Health Savings Accounts offered as part of employer-sponsored benefit plans. The team provides consumers with clear information on their accounts and guides them through various inquiries, including, but not limited to, filing a claim, ordering debit cards, password resets, suspending lost/stolen cards, and locating statements.

Key Responsibilities

• Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries at the point of call.
• Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients.
• Manage risk by accurately authenticating clients, fully adhering to policies and procedures, and proactively identifying and escalating potential risks.
• Navigate through multiple applications and tools to understand policies and procedures, gain clarity on various products and services, research issues, and resolve client account concerns.
• Display passion, commitment, and deliver an experience that improves customers' financial lives.

Training Schedule

• Monday through Friday
• 9:00 AM - 5:30 PM EST
• After training, employees will transition to the shift selected at the time of offer.

Available Shifts (EST)

4 Day/week -

• Monday, Tuesday, Wednesday & Saturday: 6:00 AM - 4:30 PM
• Monday, Thursday, Friday & Saturday: 6:00 AM - 4:30 PM
• Monday, Tuesday, Friday & Saturday: 8:00 AM - 6:30 PM
• Monday, Tuesday, Wednesday & Saturday: 8:00 AM - 6:30 PM
• Monday, Thursday, Friday & Saturday: 9:00 AM - 7:30 PM
• Monday, Tuesday, Wednesday & Saturday: 9:00 AM - 7:30 PM
• Monday, Thursday, Friday & Saturday: 10:00 AM - 8:30 PM
• Monday, Tuesday, Wednesday & Saturday: 10:00 AM - 8:30 PM
• Monday, Tuesday, Friday & Saturday: 10:30 AM - 9:00 PM
• Monday, Thursday, Friday & Sunday: 6:00 AM - 4:30 PM
• Monday, Wednesday, Thursday & Sunday: 6:00 AM - 4:30 PM
• Monday, Tuesday, Wednesday & Sunday: 8:00 AM - 6:30 PM
• Monday, Wednesday, Thursday & Sunday: 9:00 AM - 7:30 PM
• Monday, Thursday, Friday & Sunday: 9:00 AM - 7:30 PM
• Monday, Thursday, Friday & Sunday: 10:00 AM - 8:30 PM
• Monday, Tuesday, Wednesday & Sunday: 10:00 AM - 8:30 PM
• Monday, Tuesday, Wednesday & Sunday: 10:30 AM - 9:00 PM

Other shifts-

• Tues- Sat 10:00 am-6:30 pm
• Tues- Sat 10:30 am-7:00 pm
• Sun-Thurs 11:00 am-7:30 pm
• Sun-Thurs 10:30 am-7:00 pm
• Mon, Tues, Fri, Sat 9:00 am-8:00 pm

(Shifts are subject to availability at the client's end. Your shift preference will be discussed at the time of offer; however, final shift assignment will depend on client requirements and availability)

Required Qualifications

• Minimum 2 years of customer service experience .
• Strong attendance and reliability are essential.
• Ability to navigate between multiple screens and systems while keeping clients engaged and accurately documenting information.
• Proficiency with Outlook, Word, and PowerPoint.
• Ability to work effectively in a fast-paced, high-call-volume, constantly changing call center environment.
• Strong communication skill, grammar, and the ability to communicate professionally with management, peers, and clients.
• Excellent customer service skill with the ability to resolve and de-escalate difficult situations respectfully and professionally.
• Positive attitude with a willingness to receive coaching and continuously improve.
• Ability to handle confidential and sensitive information responsibly.
• Self-motivated, ambitious, and dependable.

Important Expectations

• Professional business casual attire is required, including during interviews.
• Attendance and punctuality are critical. Employees must follow the proper call-out procedures and communicate with supervisors appropriately.
• It is recommended not to schedule time off during the training period.
• Candidates must be able to work in a virtual setting while onsite during training.
• Personal items such as blankets should not be brought to the workplace.
• Cell phone usage is limited to designated areas and approved times

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.

Job Requirement

• Customer sevice
• Call handling
• Communication
• call volume

Reach Out to a Recruiter

• Recruiter
• Email
• Phone
• PRARTHI MISTRY
• View email address on click.appcast.io
• prarthi.mistry@

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