HVAC Field Supervisor

HVAC Field Supervisor

The HVAC Field Supervisor is responsible for driving results through the day-to-day management of service and support teams across one or multiple trades. Working closely with the General Manager, you will optimize field performance through hands-on coaching and a relentless focus on quality, efficiency, and customer outcomes.

You are a clear communicator who puts employees and partners first, a creative problem-solver who doesn't let things linger, and someone who moves fast without cutting corners. Above all, you hold yourself to a higher standard: in your work, your judgment, and how you treat people.

Key Responsibilities:

• Field Operations: Monitor and implement processes aligned with company objectives to support daily operations across multiple trades including HVAC, plumbing, and electrical. Ensure technician skills match scheduled tasks and that quality standards are consistently met.
• Performance Management: Conduct weekly KPI reviews to track team progress against monthly goals. Hold staff accountable for delivering value to customers and identify areas where material and labor management can be improved.
• Recruiting & Retention: Attract, recruit, and retain top field talent in the region. Own the full hiring process for technicians including interviews, selection, and onboarding.
• Materials & Logistics: Be heavily involved in the successful setup and operation of the warehouse. Order materials and supplies for projects and truck restocking. Confirm receipt of materials prior to scheduling and dispatching staff to customer jobs.
• Cross-functional Collaboration: Work closely with the call center, dispatch, and sales teams to maximize job and labor capacity across the business.

Qualifications:

• 5+ years of successful management experience, with related operational experience in the trades
• Prior experience in residential HVAC, plumbing, and/or electrical services
• Demonstrated success building and developing a team of field technicians
• Effective coaching a technician one-on-one and presenting to leadership
• Proficient with smartphones, tablets, and Microsoft Office; ability to learn new service software (e.g., ServiceTitan)
• Active in the community with a track record of identifying local talent and business opportunities

The 5 Big Things What Success Looks Like:

• The team performs: Success means technicians are hitting their individual KPIs consistently. Revenue per job, conversion rates, and quality scores are trending in the right direction month over month.
• You develop people, not just manage them: Success is a technician team that is visibly better six months after you arrived: stronger on the truck, stronger with customers, and more confident in their craft.
• Customers feel the difference: Success means customer satisfaction scores are consistently high and trending up.
• Nothing falls through the cracks operationally: Success means materials are ordered, jobs are dispatched correctly, and the call center and field teams are operating in sync. No missed jobs, no wasted runs, no surprises.
• The GM trusts your judgment: Success is a General Manager who delegates field operations to you with confidence, because you've shown the discipline, follow-through, and leadership presence that earns that trust.

What Onboarding Looks Like:

• In your first 30 days, you will learn the business: shadowing dispatchers, riding along with technicians, and building relationships with your service supervisors and call center team.
• By day 60, you will be running your weekly KPI cadence independently, have identified your top coaching priorities across the technician team, and be actively recruiting to fill any open roles.
• By day 90, you are fully in the seat, owning field performance, driving accountability to monthly goals, and operating as a trusted partner to the General Manager.

About Paradise Plumbing & Air Conditioning:

At Paradise Plumbing & Air Conditioning, we've been delivering trusted, top-quality plumbing, HVAC, and indoor air solutions to homes and businesses across South Florida for over 25 years. Based in Fort Lauderdale, we're a local team committed to five-star service, integrity, and long-lasting relationships with our customers and our team. Whether it's emergency service or routine maintenance, we take pride in doing the job right the first timewith professionalism, respect, and care. Join a company where your work makes a difference and your growth is a priority. If you want to do meaningful work at scale, you've found the right place.

Equal Opportunity Employer