Field Service Manager (Mechanical)

Job Description

Job Description

Job Title: Field Service Manager (Mechanical)
Company: Phiston Technologies
Location: Miramar, FL
Employment Type: Full Time
Compensation: $90,000 - $130,000
Schedule: Not specified (includes 10–30% domestic and international travel)
Benefits: Medical, dental & vision, 401(k) with employer match, PTO + paid holidays, and semi-annual performance-based bonuses

Job Summary
We are seeking a Field Service Manager to lead domestic and international field service operations. This role combines hands-on mechanical expertise with leadership responsibilities, including managing teams, vendors, and customer escalations, while ensuring safe and high-quality service delivery for global clients.

Essential Duties and Responsibilities

• Lead, coach, and manage field service teams across multiple regions
• Oversee daily field operations, scheduling, and escalations
• Own SOPs, service quality, EH&S, and performance metrics
• Serve as senior point of contact for key clients and service issues
• Manage and negotiate with third-party service vendors and contractors
• Drive process improvements, documentation, and training initiatives
• Partner with Engineering, Production, Quality, and Sales teams
• Travel domestically and internationally (10–30%)

Required Qualifications

• 7–10+ years of experience in field service operations
• 5+ years of leadership or supervisory experience
• Strong hands-on mechanical background
• Experience managing vendors and service contracts
• Proven ability to lead distributed teams
• Strong customer-facing and communication skills
• Valid driver’s license and passport

Preferred Qualifications

• Bachelor’s degree in Mechanical Engineering or related field

Physical Qualifications

• Ability to travel domestically and internationally as required
• Ability to perform hands-on mechanical work when needed

Work Environment / Schedule

• Combination of field-based work and team oversight
• Domestic and international travel required (10–30%)
• Collaboration with cross-functional teams in a manufacturing environment

EEO Statement
We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic under applicable federal, state, or local law.