Systems Administrator

Position Summary SSI is seeking a Systems Administrator to join our regional team in Jacksonville, FL! Responsibilities Provide system administration support to various project areas including ELMR, regional and installation level security, RDC E911 dispatch. Assist in testing and deployment of new applications and systems. Develop performance measurements (goals/metrics/reports) utilizing the current service desk platform and facilitate a feedback system to team members on customer service, communication, and technical skills to enhance the quality of support delivered. Utilize ITIL best practices to enhance and optimize the services provided to end users. Participate in the implementation of an enterprise knowledge base and knowledge management best practices. Coordinate with OMC and JSP IT support teams to resolve customer incidents/problems, fulfill service requests, and institute continuous improvement initiatives and methods. Resolve customer issues effectively or escalated them to appropriate support tiers. Work with management in assessing staff performance, reviews, and changes. Assist in the professional and technical development of the team. Other duties as assigned in assisting with project oversight. Requirements Clearance: Secret. Strong customer service orientation. Proven analytical and problem‐solving abilities. Ability to effectively prioritize and execute tasks in a high‑pressure environment. Good written, oral, and interpersonal communication skills. Ability to conduct research into PC and software issues and products as required. Ability to present ideas in business‑friendly and user‑friendly language. Highly self‑motivated and directed. Keen attention to detail. Team‑oriented and skilled in working within a collaborative environment. Required education: Bachelor’s degree or equivalent, including consideration of vendor certification in the technology being applied. Required experience: 7 or more years of professional experience supporting PC hardware and software systems. Administrative experience in day‑to‑day operational maintenance, support, and upgrades to hardware, software, and operating systems in a Microsoft Windows Server Environment; must be proficient with Microsoft’s Windows Server. Preferred experience: 5+ years of SysAdmin experience with DOD or IC (DIA), especially with P2P solutions. Certification: DoD 8570 IAT II certification (e.g., Security+, CND, CCNA‑Security, CySA+, GICSP, GSEC, SSCP, Microsoft Certified Solutions Expert (MCSE), HDI Desktop Support Manager, or A+ related certifications relevant to personnel roles/responsibilities). Equal Employment Opportunity Statement SSI is committed to non‑discrimination and equal employment opportunity. All qualified applicants will receive consideration for employment without discrimination based on disability, protected veteran status, or any other characteristics protected by law. Benefits Benefits include Employee Medical, Vision, Dental, and Prescription Drug Insurance Plans, 60% paid premium for dependents. Life Insurance, Long‑Term Disability, and Short‑Term Disability benefits are provided at no cost. Employees receive 24 paid days off in the first year on board. Military Leave benefits, a 401(k) retirement plan, education assistance, personal technology refresh, and employee referral bonuses are also provided. Positions subject to the Service Contract Act (SCA) have benefits provided as required by law. #J-18808-Ljbffr