Desktop Support Technician

Desktop Support Technician (Entry-Mid Level)
Jacksonville, FL (32226 area)
Monday-Friday, 8:00 AM - 5:00 PM
12-month contract (strong potential for extension or conversion)
About the Opportunity
We're looking for a motivated Field Engineer III to join our team supporting a government client. This is a great opportunity for early-career IT professionals or recent grads who want hands-on experience with hardware, software, and network support in a dynamic environment.
If you enjoy troubleshooting, working with technology, and solving real-world problems-this role is for you.
What You'll Be Doing

• Set up, install, and maintain computer hardware and software
• Troubleshoot issues across desktops, laptops, printers, and basic network devices
• Support and maintain legacy and current systems
• Perform hardware replacements (including disk swaps on enterprise systems)
• Handle installs, moves, adds, and changes (IMAC work)
• Test and certify systems and applications
• Work with ticketing systems to track and resolve issues
• Collaborate with Help Desk/Service Desk to resolve escalated problems
• Deliver excellent customer service and maintain professionalism on-site

What We're Looking For

• 1-3 years of IT support experience (or strong technical training/recent grad)
• Basic knowledge of hardware, software, and troubleshooting
• Strong organizational skills and a solid work ethic
• Ability to follow processes while also thinking independently to solve problems

Nice to Have:

• Certifications (A+, Security+, Apple, Dell, etc.)
• Experience with ticketing systems
• Mobile device deployment (iOS/Android)
• Hardware/software deployment or repair experience

Work Environment

• Primarily non-driving role, but occasional travel between nearby sites may be required
• Work performed at a secure government location

Important Requirements

• Must be a U.S. Citizen
• Must be 18 years or older

Compensation

• $25/hr
• Overtime structure and long-term assignment incentives included

Why Join Us?

• Hands-on experience across a wide range of technologies
• Opportunity to grow your IT career in a structured environment
• Potential for long-term placement or full-time conversion

If you're looking to build your IT career with a stable opportunity and real-world experience, we'd love to connect with you.