IT Helpdesk Administrator II

IT Helpdesk Administrator II

FCP Euro is seeking an experienced and driven IT Helpdesk Administrator II to support our fulfillment center operations. In this role, you will be responsible for maintaining and optimizing the critical technology systems that power our fulfillment functions, including our network infrastructure, endpoints, sortation systems, and software. This is a high-impact role with clear growth potential. As we continue to expand our operations, including a growing presence in Florida, this position offers the opportunity to take a greater technical responsibility and advance to higher-level, specialized roles within your IT career.

FCP Euro is the trusted home and online destination for European car owners and professionals. Family-owned since 1986, our mission is to make European vehicle ownership more enjoyable and enduring by delivering the highest quality parts, knowledge, and support people can rely on. At FCP Euro, we exist to empower owners and professionals with confidence and support to care for their European cars properly. That commitment has made us more than a retailer, but a long-term partner for those who value quality, expertise, and trust throughout the life of their vehicle.

Responsibilities and Duties

• Provide day-to-day technical support for fulfillment center hardware including Zebra scanners, windows endpoints, network infrastructure and sortation systems.
• Manage large scale wireless infrastructure ensuring optimal performance in a fast-paced warehouse environment.
• Work closely with local and remote IT teams, as well as operations management to deliver high-quality solutions to meet business needs.
• Deliver outstanding customer service through timely, solutions-oriented support.
• Lead or participate in projects related to technology rollouts, system upgrades, and infrastructure enhancements.
• Manage hardware/software procurement and inventory across the fulfillment center. Ensure accurate documentation and asset lifecycle tracking to maintain operational readiness.
• Manage and support Active Directory, Google Workspace and other key systems.
• Participate in 24/7 on call rotation.

Qualifications and Skills

• 4+ years of IT experience supporting a fast-paced operational or warehouse environment
• IT Certifications (CompTia A+/Net+/etc.)
• Hands-on experience with:
  • Zebra scanners/printers and mobile device management (MDM)
  • Wireless network configuration and troubleshooting in large facilities
  • Managing Windows devices in an enterprise setting
  • Active Directory and Google Workspace administration
  • Video conferencing systems
  • Data cabling and computer facilities maintenance
• Strong customer service mindset with excellent communication skills
• Experience leading small IT team is a plus

Benefits and Perks

• Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees. Company HSA contribution.
• 120 hours of PTO (Paid Time Off), 40 hours of Paid Sick Time plus Company Holidays
• 401k with Company deposit and match.
• Discounted prices on our catalog of European car parts!

Compensation This is an exempt salaried role with a base salary of $65,000 - $75,000, depending on experience, with a total compensation opportunity of $69,300 - $80,000 annually. No phone calls or agency referrals, please FCP Euro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind on the basis of race, color, religion, sexual orientation, sex, gender identity or expression, national origin, cultural heritage, ancestry, political belief, age, marital status, family status, pregnancy, physical or mental disability, intellectual disability, learning disability, veteran status or any other characteristic protected by the law.