Technical Support Specialist
$23 - $24 per hourBanking
IT Tech Support
This is a First Line IT Support / Service Desk role focused on providing technical assistance to internal employees through phone and chat in a 24/7 global service desk environment. The role involves basic troubleshooting of Windows 10/11, MS Office/Office 365, SharePoint, Citrix, VPN, and Cisco AnyConnect, while maintaining excellent customer service and meeting call/chat performance targets. Candidates should have 1–3 years of IT support or customer service experience, strong communication and multitasking skills, and the ability to document and escalate unresolved issues to 2nd-line support teams.
Top skills:
- First-Line IT Support & Troubleshooting – Windows 10/11, MS Office/Office 365, Citrix, VPN, Cisco AnyConnect.
- Customer Service & Communication – Strong phone/chat support, client care, and clear ticket documentation.
- Showing up Attitude, need to be responsible, have the commitment!
Compensation:
Hourly Rate: $23 – $24 per hour. This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable.
At Collabera, we don't just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Technical Support Specialist in Jacksonville, FL vacancy
- ...The Role We are looking for a technically minded IT support professional who can bridge the gap between end-user helpdesk and senior engineering. You are not a traditional help desk — you understand systems well enough to triage a network issue, interpret a monitoring...SuggestedFull timeRemote workNight shift
Buckeye Mountain
Jacksonville, FL25 days ago - ...IT Support & Endpoint Engineer (Level 2) The IT Support & Endpoint Engineer (Level 2) serves as the primary escalation point for complex technical issues and ensures timely resolution of service requests across the organization. This role is responsible for advanced...SuggestedImmediate startRemote work
Control Southern
Jacksonville, FL2 days ago $25 - $30 per hour
Overview Level 10 Solutions is seeking a skilled and motivated Technical Support Specialist to join our growing team. This role is essential in delivering comprehensive end-user and workstation support, including installation, maintenance, and troubleshooting of hardware...SuggestedHourly payFull timeWork at officeRemote workMonday to FridayShift work- Tier 2 Technical Support Specialist Job Overview The Tier 2 Technician is the bridge between basic technical support and specialized expertise. This role involves handling more complex technical issues that have been escalated from Tier 1. The Tier 2 Technician provides...SuggestedWork at officeRemote work
- ...Job Description Job Description Job Summary The IT Support & Endpoint Engineer (Level 2) serves as the primary escalation point for complex technical issues and ensures timely resolution of service requests across the organization. This role is responsible for...SuggestedLocal areaImmediate startRemote work
Control Southern
Jacksonville, FL24 days ago $54k - $80k
...Posting Type Remote/Hybrid Job Overview The Technical Support Specialist provides technical support to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging complex software and/or networked systems. You will...Contract workRemote workMonday to FridayFlexible hoursShift workWeekend workDay shiftAfternoon shiftEarly shiftRelativity
Jacksonville, FL1 day ago- ...printers and network gear. The right candidate will join a high energy, fast paced company and team of very dedicated individuals supporting the IT environments of over 190 local small and mid-sized businesses. Please note: we are not a recruiter or placement service....Local area
iVenture Solutions
Jacksonville, FL1 day ago $77.6k - $97k
...requirements, and writes system and programming specifications to support the design of possible technology solutions. Provides input... ...cases and conducts functional/user testing. Prepares and maintains technical documentation including flow charts, models, and procedures,...Temporary workPart timeWork experience placementInternshipSeasonal workFlorida Blue
Jacksonville, FL3 days ago$89k - $148.1k
...and Quality FrameworksCollaborate with data engineering teams to develop reusable testing assets and automated validation processes.Support implementation of automated testing frameworks for data validation, reconciliation, regression testing, and quality monitoring....Full timeWork experience placementWork at officeLocal areaRemote work$65k - $75k
...Reference: AB_5012250 Ready to trade wrenching for a desk and save your back? At Randstad, we are hiring an Automotive Technical Support Specialist on behalf of our premier industry partner! Put your decades of diagnostic expertise to work guiding callers through...Permanent employmentFull timeTemporary workWork experience placementWork at officeMonday to FridayShift workWeekend workDay shiftRandstad
Jacksonville, FL10 days ago$52 - $53 per hour
...administrationExposure to business requirements gathering/translation to technical requirementsDegree not required if experience is met.ITIL... ...and third-party service providers for system maintenance and support.Ensure project milestones and deadlines are met.Act as a point...Global Channel Management
Jacksonville, FL5 days ago- ...Job TitlePrimary responsibilities of the Technical Business Analyst include overall coordination and follow up of requirements gathering for Data Management related projects, writing Business Requirements as needed for Agile projects, along with assisting in writing Technical...
RIT Solutions
Jacksonville, FL5 days ago - ...experts, senior management, and other members of the IT team to support the development and ongoing management of business systems. The... ...for analyzing and documenting business, functional, and technical requirements to facilitate development and support of business...Remote work
Insight Global
Jacksonville, FL4 days ago $37k - $50k
...printers and network gear. The right candidate will join a high energy, fast paced company and team of very dedicated individuals supporting the IT environments of over 190 local small and mid-sized businesses. Position Overview What you'll be doing as an IT Help Desk...Full timeLocal areaWork from home- ...business community and the IT organization in order to provide technical solutions to meet user needs.Lead requirements validation and traceability... ...common standards and tools, assist in operational rollout and support, and translates business requirements into functional...Work experience placement
RIT Solutions
Jacksonville, FL5 days ago - ...our promises. Kemper is seeking a Business Systems Analyst to support a variety of business and technology initiatives across the... ...digital experiences. Maintain knowledge of business processes, technical platforms, and evolving compliance and regulatory requirements...Full timeTemporary workFor contractorsWork experience placementCasual workWork at office
Kemper
Jacksonville, FL3 days ago $69k
...through evaluation of real-time data. Assist as a thought leader for technical business processes, helping develop systems prototypes that... ...stage of systems development. Provide ongoing application support for various business technologies, with the ability to determine...Full timeWork experience placementWork at officeTriad Financial Services, Inc.
Jacksonville, FL1 day ago- ...Pittsburgh, PA, Jacksonville, FL or Dallas, TX.This position is a Senior Business Systems Analyst embedded on an Agile delivery team supporting Mortgage Loan Origination and Operational Accounting capabilities. On a day to day basis, you'll be writing and refining user...Work at office
PNC
Jacksonville, FL2 days ago - ...complex analysis, reporting, and operational activities. Serves as a technical expert on system usage and performance. Determines business... ...develop process enhancements based on analysis results. System Support - Provides expert technical support for systems by responding...
First Citizens Bank
Jacksonville, FL9 hours ago - ...requirements, and writes system and programming specifications to support the design of possible technology solutions. Provides... ...conducts functional/user testing. Prepares and maintains technical documentation including flow charts, models, and procedures, user...Contract work
SGA
Jacksonville, FL1 day ago $83.52k - $100.22k
...services across multiple U.S. port facilities. The organization supports complex terminal operations, yard management, and corporate... ...pipelines and environment controls.Create and maintain comprehensive technical documentation, including data dictionaries, API routes, and...Work at officeRemote workAmports
Jacksonville, FL5 days ago$98.09k - $156.95k
...Identify business requirements and solutions related to the support of the specific business area for implementation of a packaged... ...application areas, including data definitions, usage and file structure, technical structure of the code and the business rules, and structure of...Work at officeLocal areaRemote workFlexible hours2 days per weekBlue Cross and Blue Shield of North Carolina
Jacksonville, FL2 days ago- ...your growth is our priority and your work truly matters. Carr Allison , a Birmingham law firm, currently has an opening for a Technical Support Analyst. The Technical Support Analyst is responsible for assisting the end user to ensure that technology hardware and software...Work at officeRemote workMonday to FridayFlexible hoursShift workWeekend work
Carr Allison
Jacksonville, FL5 days ago - ...A client of Insight Global's is looking for a help desk technician to support their California locations. You will be 100% on the phones taking calls from end u with issues like accounts being locked, password resets, troubleshooting problems, installation of software...
Insight Global
Jacksonville, FL5 days ago - ...IT Support TechnicianThe Jacksonville Bridge - Jacksonville, FL 32254OverviewLevel Entry Position Type Full Time Job Shift... ...required to perform the following:SUMMARY: The IT Support Specialist will provide technical support and assistance to Bridges International and all...Full timeImmediate startTrial periodShift workAfternoon shift
Bridges International
Jacksonville, FL3 days ago - ...various initiatives and projects to track progress and provide support as necessary. - Support leadership in ensuring that the project... .../or Project Manager on specific projects. - Lead and support technical analysis, planning, coordination, and execution activities...Minimum wageContract workTemporary workWork experience placementFor subcontractorLocal areaRemote work
MAXIMUS
Jacksonville, FL4 days ago - ...Overview Position Type Full Time Category Information Technology Description The company is currently seeking an onsiteIT Support Specialist I to work on the IT Help Desk to assist end users with technology needs. This position will assist IT Support management with the...Full timeNight shiftWeekend work
Suncoast Property Management
Jacksonville, FL3 days ago - ...Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and secure by operating... ...and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist...ApprenticeshipWorldwideShift work
US Navy
Jacksonville, FL2 days ago - ...Position Summary We are looking for a proactive and customer-oriented IT Support Specialist to join our IT team. In this role, you will be responsible for providing timely Level 1 and Level 2 technical support to internal users, ensuring that hardware, software, and...
Industrialelectricmanufacturing
Jacksonville, FL1 day ago $65k - $75k
...seeking an experienced and driven IT Helpdesk Administrator II to support our fulfillment center operations. In this role, you will be... ..., this position offers the opportunity to take a greater technical responsibility and advance to higher-level, specialized roles within...Full timeLocal areaRemote workFCP Euro
Jacksonville, FLa month ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Support Specialist. Be the first to apply!
Related searches
- life support technician Jacksonville, FL
- systems support technician Jacksonville, FL
- technical support analyst Jacksonville, FL
- user support analyst Jacksonville, FL
- help desk technical support Jacksonville, FL
- technical support specialist Jacksonville, FL
- IT assistant Jacksonville, FL
- help desk assistant Jacksonville, FL
- work from home technical support specialist Jacksonville, FL
- service desk assistant Jacksonville, FL