Social Services Assistant

Job Description

Job Description

Join a team where your growth, success, and impact are at the heart of our mission. At PureHealth, we're not just building careers; we're nurturing lifelong journeys of professional and personal development. We're committed to taking care of our community, providing unparalleled care and making a meaningful impact like nowhere else. Be part of a team that's dedicated to making a real difference in the lives of those we serve.

Unmatched Benefits & Perks:

• Tuition Reimbursement and Professional License Renewal Reimbursement

• Free CEUs

• 401k Plan

• Rewards and Recognition via CareHeroes Program (Gift Cards for Great Performance!)

• Flexible Scheduling

• Professional Career Growth

Join our team and grow with us!

Position Summary  

The primary purpose of this position is to offer customers an ultimate resource that will drive their individualized recovery throughout their stay, ensuring predictable outcomes while catering to the customer’s personal goals and expectations. The Case Manager utilizes an internal and external interdisciplinary approach to drive the customer’s recovery care plan, evaluation of risk and continued progress, coordination and implementation of necessary services, overall customer satisfaction, and complete visibility throughout the customer’s recovery within the facility. The Case Manager must accomplish all of the goals described above while presenting to the customer as a personal concierge maintaining the highest levels of rapport with their customers, families, and community providers. 

Essential Duties and Responsibilities  

• Development and implementation of overall recovery care plan and transitional planning between providers 

• Work collaboratively with members of all disciplines, internally and externally, to ensure the highest quality of care for customers and families throughout their recovery 

• Implement, analyze, and communicate comprehensive risk tracks to ensure appropriate care is being provided at every stage of a customer’s recovery 

• Meet with customers and families frequently to discuss customer’s progress, goals, obstacles, and overall recovery expectations 

• Educate customers and families on continued recovery services and possible equipment needs throughout their recovery 

• Develop and maintain a quality working relationship with the medical community and other health related facilities and organizations 

• Completion of BIM’s, Mood, Psychosocial, Behavior, and Discharge observations timely and in accordance with established Case Management policy and process 

• Refer customer/families to appropriate agencies when the facility does not provide the services or needs of the patient 

• Provide information to customer/families as to community benefits, resources, and other financial assistance programs available to the customer 

• Provide consultation to team members, community agencies, etc., in efforts to solve the needs and problems of the customer through the development of Case Management programs 

• Assist in providing solutions for environmental problems including seeking financial assistance, discharge planning, and referrals to other community agencies when specialized assistance is required 

• Interpret social, psychological, and emotional needs of the customer/family to the medical steam, attending physician, and other interdisciplinary team members 

• Appropriately manage customer complaints and grievances in accordance with facility’s established Grievance policy and procedure 

• Ensure that all charted progress notes are informative and descriptive of the services provided and of the customer’s response to the service 

• May be required to develop, instruct, and/or attend in-service training to team members 

Required Education/Experience: Associate’s Degree in a related field and a minimum of one (1) year experience in a customer service role.

Preferred Education/Experience: Bachelor’s Degree in Social Work, Human Services Field, or a related field and a minimum of one (1) year experience in a healthcare setting.