EV Service Technical Specialist

Electric Vehicle Service Technical SpecialistJoin Orange EV, a fast-growing manufacturer of electric vehicles that are better for the earth, people and the bottom line. Make a difference for the world as part of a company leading the electric vehicle revolution.Position SummaryWe are looking for an Electric Vehicle Service Technical Specialist with a passion for product design, development, and customer engagement and a proven track record of supporting service technicians. Candidates are skilled at understanding electric vehicle technical functions and administering in-depth technical support to remotely based technicians. Candidates also bring a history of working with product engineering and manufacturing teams to create tools to educate and advance the knowledge of vehicle diagnostics and repair.This position requires working either Tuesday - Friday in office and Saturday remote or Sunday remote and in office Monday - Thursday. Shift differential compensation is included for the weekend work day.Position ResponsibilitiesAssist technicians via phone, video call or in person with diagnosis and repairAssist in development of technical training materials including Troubleshooting Guides, R&R instructions, Service Manuals, Special Production Instructions, Retrofit Instructions, etc.Daily Technical support of Orange EV Field Service and Customer TechniciansHands-on collaboration with Manufacturing and Service Team MembersWorking integrally with the Product Engineering Departments on current and future product programsService Diagnostic Computer and Tooling setupPosition QualificationsBachelor's degree or Technical Certification in related field preferred.4+ years of Automotive or related technical experience.Occasional travel may be required.High-voltage safety certification (e.g., NFPA 70E or OEM-specific HV credentials) preferred.ASE L3 (Light Duty Hybrid/Electric Vehicle) or equivalent manufacturer-specific credentials preferred.Physical requirements include occasional field work and ability to lift components up to 50lbs.Key Technical SkillsHigh-Voltage Safety: Mastery of "Lockout/Tagout" (LOTO) procedures and the "Live-Dead-Live" testing methodology to ensure high-voltage systems (300V–800V) are safely de-energized before repair.Writing and Communication: Development and creation of written procedures and bulletins as well as live phone support of field technicians. Proficient in Microsoft Office Suite (PowerPoint, Word, Excel, Outlook, Teams). Technical writing experience is a plus.Battery Technology: Expertise in lithium-ion battery health, including cell balance, thermal management, and Battery Management Systems (BMS).Diagnostic Tools & Software: Proficiency with digital multimeters (DMMs), HV Isolation diagnostics, and Controller Area Network (CAN) diagnostics.Powertrain Systems: Understanding the interaction between inverters, controllers, and electric motors.Pneumatic and Hydraulic Systems: Working knowledge of pneumatic braking systems and hydraulic power steering and component systemsOrange EV is an Equal Opportunity Employers and seek diversity in candidates for employment.EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity