Field Service Lead — Arlington, TX / Wood Dale, IL

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Job Description:

Field Service Lead — Arlington, TX / Wood Dale, IL

(Dallas/Fort Worth Metroplex or Chicago Metro)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role
This position is responsible for providing leadership in a service location and the training of employees and customers associated with their location. Responsibilities include administrative duties (i.e., performing and assisting in maintaining inventory of products, parts, disposables, and supplies), serving the needs of our healthcare clients, inclusive of the delivery, pickup and maintenance of cutting-edge medical device equipment, and serving as the service center designee.

As a Field Service Representative III, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Serves as the service center designee, in the absence of service center management to assume responsibilities of the person in charge of the location.
• Oversight of local business operations to include metrics and required use of outside labor. This will also include daily disposition of work to other team members.
• Provides support and training to other service center employees regarding appropriate execution of operational protocols and processes.
• Supports customers to include patients and hospital staff on a regular basis providing superior customer service with customer centric solutions; Executes customer training on products and processes as appropriate.
• Organizes, allocates and executes work tasks to effectively and efficiently meet customer expected timeframes for service.
• Ensures timely and accurate order management execution of the center using company issued computers and electronic equipment for accurate documentation and record keeping.
• Obtains and evaluates all information regarding service and product inquiries and provides prompt responses & appropriate follow up. Seeks out customer needs and feedback; responding and/or escalating to management as appropriate.
• Safely operates a company vehicle to support the equipment delivery, retrieval and onsite customer service requirements of the position (30-75%)
• Prepares best-in-class medical device equipment (cleaning, disinfecting, quality validation and routine maintenance), disposables, and documentation processing for delivery.
• Performs and coordinates inventory control on assets, parts, disposables, and supplies. Contacts customers regarding coordination of delivery and retrieval return of products
• Accurately prepare, Pick, Pack, Ship and Receive inbound and outbound shipments using 3rd party partners; Loading and unloading medical equipment from company vehicles.
• Leads and ensures compliance with all work and safety instructions and conforms to Company and Departmental policies and procedures and regulatory requirements. Ensures and maintains a clean, orderly and safe working environment.

Company Vehicle

This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position.

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution
• Five (5) years of customer facing experience in a private, public, government, or military environment
• One (1) year combined year of experience in a team lead and/or supervisory role in a private, public, government, or military environment
• Current, valid Driver’s License

Additional qualifications that could help you succeed even further in this role include:

• Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties
• Maintain physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)
• Experience navigating customer escalations with a solution-based approach
• Experience with prioritizing customer urgent activities and resolving issues onsite
• Ability to lead, mentor and motivate direct reports of all experience levels
• Desire to be part of a team and have self-initiative to work independently
• Excellent follow up/follow through

Additional Requirements

In this role, you may be required to enter healthcare or other third-party facilities. Those facilities may, in turn, require you to possess certain licenses, vaccinations, and/or other credentials or qualifications (collectively “prerequisites to entry”) for regulatory, safety, or other business reasons. All information will be kept in accordance with applicable law and Solventum policies. In order to respond to the prerequisites to entry, Solventum may share your information with the providers of medical screens, vaccinations, or verifications as well as the healthcare or other third-party facilities requiring the prerequisites to entry.

Work Location: Onsite In-Service Territory (Western U.S.)

Travel: May include up to 75% domestic (including potential for meetings or other business functions that require commercial air travel)

Relocation Assistance: Relocation is not authorized

Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Applicable to US Applicants Only:The expected compensation range for this position is $62,480 - $85,910, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com . Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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