Customer Support Associate

Job Description We are seeking a highly detail‑oriented and proactive Customer Service & Order Management Associate to support both internal teams and external customers. This role is heavily focused on order entry, data accuracy, and operational support, while also maintaining a high level of customer interaction. The ideal candidate thrives in a fast‑paced environment, brings strong organizational skills, and leverages technology‑including Excel and AI tools‑to drive efficiency and accuracy. Key Responsibilities Accurately process high‑volume order entry across systems with a strong focus on data integrity and timeliness Review, validate, and maintain order data to ensure accuracy and completeness Serve as a primary point of contact for customer inquiries via phone and email, delivering prompt and professional service Proactively identify and resolve order discrepancies, delays, or customer concerns Partner closely with team to support order management, customer follow‑ups, and account needs Track and communicate order status, shipment updates, and issue resolution to customers and internal stakeholders Utilize spreadsheets, reporting tools, and dashboards to monitor order activity and performance metrics Continuously look for opportunities to improve processes, increase efficiency, and enhance the customer experience Leverage AI tools (e.g., Copilot, ChatGPT) to streamline workflows, communications, and data tasks Qualifications & Skills Strong attention to detail with a high level of accuracy in data entry and order processing Excellent written and verbal communication skills Customer‑first mindset with a proven ability to build relationships and resolve issues Ability to manage multiple priorities and stay organized in a fast‑paced environment Self‑starter who can work independently with minimal supervision Proficiency in Microsoft Office, particularly: Excel (intermediate to advanced preferred) Outlook and general PC skills Experience or familiarity with: E‑commerce or order management systems (highly preferred) Power BI or reporting tools (preferred) AI productivity tools (Copilot, ChatGPT) strongly preferred Required Education & Experience High School Diploma or equivalent required 2+ years of customer service, order entry, or data entry experience Experience in a high‑volume, transactional environment is a plus What Success Looks Like High accuracy and efficiency in order entry and data management Positive customer feedback and strong issue resolution outcomes Strong collaboration with sales and cross‑functional teams Continuous process improvement and effective use of technology tools Salary $43,100 - $67,800 Benefits We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. Additional Required Skills Account Management, Animal Vaccination, Biopharmaceutical Industry, Biopharmaceuticals, Call Center Systems, Customer Support, Data Entry, Email Management, Microsoft Outlook, Order Processing, Performing Administrative Activities, Post‑Sales Support, Procurement, Product Innovations, Quality Standards, Report Preparation, Sales Quotes, Sales Tracking, Service Excellence, Service Metrics, Service Quality Management, Service Requests, Strategic Procurement, Technology Use {+ 2 more} Preferred Skills Current Employees apply HERE Current Contingent Workers apply HERE Equal Employment Opportunity As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights, EEOC GINA Supplement. We are proud to be a company that embraces the value of bringing together talented and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. Location and Eligibility US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process. San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance. Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Other Employment Details Employee Status: Regular Relocation: No relocation VISA Sponsorship: No Travel Requirements: No Travel Required Flexible Work Arrangements: Hybrid Shift: 1st - Day Valid Driving License: No Hazardous Material(s): n/a Job Posting End Date: 07/9/2026 Requisition ID: R404104 #J-18808-Ljbffr