(USA) Tire and Battery Service Advisor

Position Summary Maintain facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations to management. Ensure the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages. Present and maintain merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high‑shrink merchandise. Monitor the status of tire and battery orders daily and assist members with appointments for installation. Communicate lead time changes and order cancellations to members and make alternative suggestions for installation or tire fitments. Assist members with tire maintenance and repair services. Provide expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns. Use Sam’s Garage, product knowledge, and reference materials to recommend the safest and most suitable tire and battery products, explain warranties, and ensure members receive the best service and value. Drive sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings and value. Triage and prioritize service workflow in TBC service bays by referring to Sam’s Garage to identify waiting members, demonstrating awareness of the different services in the queue, understanding the time requirements needed to perform requested services, and prioritizing TBC service appointments to maximize service efficiency. Leverage technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve the service experience, make real‑time business decisions, stay informed about products and training, and encourage adoption of new tools among team members. Serve as a brand advocate by valuing the member’s experience in the TBC area, modeling high‑quality service and products, developing and influencing team members, understanding roadblocks, and assisting in training team members. Act with integrity, uphold Walmart values, and support a positive work culture that embraces diversity, fosters teamwork, mentors others, and prioritizes customer and member service. Responsibilities Operate TBC equipment properly and safely. Receive, store, and dispose of merchandise and supplies. Complete vehicle service requests and tests. Operate hardware such as cash registers, process member purchases, and assist with payments, returns, refunds, and exchanges using appropriate procedures for different membership and payment types. Maintain documentation and compliance with company policies, procedures, and ethics. Collaborate with managers, co‑workers, customers, and business partners to identify priorities, deadlines, and improvement opportunities. Minimum Qualifications Valid state‑issued driver’s license. 18 years of age or older. Preferred Qualifications Auto service industry or retail experience. Pay & Benefits Hourly wage range: $20.00 to $28.00 (actual hourly rate will equal or exceed the required minimum wage applicable to the job location). Additional compensation may include premiums ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Health benefits including medical, vision, and dental coverage. Financial benefits such as 401(k), stock purchase, and company‑paid life insurance. Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting (amount depends on job classification and length of employment and meets or exceeds applicable laws). Short‑term and long‑term disability, company discounts, Military Leave Pay, adoption, and surrogacy expense reimbursement. Live Better U is a paid education benefit program for full‑time and part‑time associates, covering tuition, books, and fees for various levels of schooling. Company Policy Walmart and its subsidiaries maintain a drug‑free workplace and enforce a zero‑tolerance policy for the use of illegal drugs and alcohol on the job, applying to all employees to create a safe and productive work environment. #J-18808-Ljbffr Sam's Club