Operations Assistant Manager of Phoenix Cash Services

Federal Reserve Bank of San Francisco – public servants with a mission to advance the nation's monetary, financial, and payment systems to build a stronger economy for all Americans. As part of the nation's central bank, we are committed to understanding and serving the vibrant, expansive communities of the Twelfth District, which covers the nine western states of the U.S. That means we seek and appreciate new perspectives and build opportunities to learn and grow. At the SF Fed, we approach our work with integrity and a commitment to service. The Federal Reserve Bank of San Francisco is seeking an Operations Assistant Manager in our Phoenix cash office location. As the Operations Assistant Manager, you will lead a large team focusing on operational excellence in the processing of US currency using complex authentication in our mission of providing for the nation's currency and coin needs. You will be responsible for developing a team that is accountable for driving operational excellence in a fast‑paced and highly regulated environment. Our ideal candidate for this role is a proven operations and people leader with experience influencing multiple departments across an organization, is an excellent communicator, sets a high bar for themselves, and is adept at developing and coaching talent. If you are someone who thrives in a critical leadership position and gains personal satisfaction by leading a complex business, then this is for you! Banking experience is not required. Experience in military, manufacturing, automotive, biotech, electronics, energy, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments are also desired. Location: Federal Reserve Bank – Phoenix Processing Center (100% on‑site) 1550 North 47th Avenue, Phoenix, AZ 85043 Work schedule: 7:30AM–4:30PM Work hours may vary to support operational coverage. What you’ll do Carry out oversight responsibilities for the handling and processing of valuables, in accordance with established Bank, Board of Governors and Treasury Department policy, controls, and procedures in a compliance‑ and regulatory‑focused environment. Manage teamwork flow to meet or exceed productivity goals, with a focus on continuous improvement by proactively assessing opportunities and gaps in the operation. The incumbent will work collaboratively with management and employees to identify, influence, and implement process improvements. Develop and lead a leadership team that’s passionate about people development, operational excellence, and public service. Achieve operational excellence in the implementation of the Cash Group and SF Bank strategies by coaching, motivating, and supporting the team; ensure there is a strong adoption and understanding of organizational objectives, vision, and values. Build a learning culture by ensuring operational leaders maximize the Bank’s career framework program (Navigate) to develop top talent through coaching, mentoring, on‑the‑job training, and defined learning paths (including education and certifications). Exercise agility by thinking strategically, executing tactically, and collaborating across diverse teams, levels, and situations. Influence and support employee development by providing coaching and mentoring to all team members, regardless of reporting structure. Engage team members during their shifts to maintain the highest levels of safety, quality, performance, and engagement. Supervise and manage currency volumes, production capacity, labor resources to ensure performance goals are achieved. Use data‑driven insights to understand trends and inform decisions. Support large‑scope projects within the site, across the 12th District and nationally. Research, clarify, and resolve routine to complex operational problems across multiple work processes that include but are not limited to machine issues, inventory management, customer transactions, accounting and settlement activity. Create, communicate, and maintain quality control policies and work procedures to enable adherence to risk management requirements. Complete risk assessments to identify root causes and develop corrective action plans. Manage customer and vendor relationships within the cash supply chain to ensure adherence to service levels and contractual obligations. Research, clarify, and resolve routine to complex operational problems across multiple work processes that include but are not limited to machine issues, inventory management, customer transactions, accounting, and settlement activity. Participate on District and System assignments that focus on operational improvements, compliance and risk, and technological advancements. Foster a culture of innovation, by encouraging different perspectives and innovative approaches while ensuring team members feel valued and respected. Desired Experience + Traits Bachelor’s degree or equivalent work‑related experience. 5+ years of relevant Cash and business work experience. 3+ years of experience in leading teams desired. People focused and service oriented. Strong problem solving and excellent analytical skills. Superior communication, strong leadership, emotional intelligence and interpersonal skills. Possess strong organizational skills with the ability to achieve results under pressure while also effectively managing multiple priorities with competing demand for resources. Demonstrated experience and versatility working collaboratively across offices and functions to build relationships and influence key constituents, both internally and externally. Highly energetic and excellent coaching skills. Demonstrated ability to work under pressure and make immediate independent judgment decisions. Experience scoping, leading, and implementing process improvement initiatives. Proficient with Microsoft Office products, including Word, Excel, Access, SharePoint, and PowerPoint. Demonstrates strong emotional intelligence with the ability to lead with empathy, communicate effectively, while navigating interpersonal situations with professionalism. Technical proficiency, analytical, critical thinking and problem‑solving skills. This includes considering and weighing issues and solutions from diverse perspectives to arrive at the best decisions. Demonstrated ability to work independently and cooperatively with others, share information and work effectively together toward a common goal. Base Salary Range: Min: $85,100— Mid: $110,800— Max: $136,200 (Location: Phoenix) Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with market data. Benefits At the Federal Reserve Bank of San Francisco, we offer a wonderful benefits package including Medical, Dental, Vision, Pretax Flexible Spending Account, Paid Family Leave Care, Backup Child Care Program, Pretax Day Care Flexible Spending Account, Vacation Days, Sick Days, Paid Holidays, Pet Insurance, Matching 401(k), and an unheard‑of Retirement / Pension. The Bank is committed to providing reasonable accommodations to individuals with disabilities to participate in the job application or interview process, perform essential job functions and receive other benefits and privileges of employment. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences. #J-18808-Ljbffr