Supervisor, BPS Operations Processing

Position Type

Full time

Type Of Hire

Experienced (relevant combo of work and education)

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

About the Role

As a Supervisor, BPS Operations Processing, you will lead a team responsible for delivering operational excellence, quality outcomes, and service performance aligned with business objectives. You will provide day-to-day leadership, drive workflow efficiency, and ensure adherence to operational policies and procedures. Success in this role requires strong influencing skills, effective communication, and the ability to identify root causes and implement sustainable solutions. You will collaborate across teams and stakeholders to improve processes, mitigate risk, and support continuous operational improvement.

What You Will Be Doing

• Lead daily operations to ensure consistent service delivery, productivity, quality, and performance outcomes.
• Provide direction, coaching, and support to team members while fostering accountability and professional development.
• Monitor operational metrics and implement actions to improve efficiency, accuracy, and customer experience.
• Analyze operational issues, identify root causes, and implement corrective and preventive solutions.
• Ensure compliance with established policies, procedures, regulatory requirements, and risk controls.
• Coordinate workflow prioritization and resource allocation to meet service level commitments.
• Partner with internal stakeholders to resolve operational challenges and support business objectives.
• Lead operational projects and process improvement initiatives that enhance scalability and performance.
• Communicate priorities, changes, and performance expectations effectively across teams and stakeholders.
• Support system, process, and procedural enhancements through feedback, testing, and implementation activities.

Required Qualifications

• Bachelor’s degree or equivalent combination of education, training, and relevant experience.
• Experience leading or supervising operations, processing, service, or business support teams.
• Strong influencing and stakeholder management skills across multiple functions.
• Demonstrated success in root cause analysis, problem-solving, and operational decision-making.
• Excellent verbal and written communication skills with the ability to present information clearly.
• Experience monitoring operational performance metrics and driving continuous improvement initiatives.
• Knowledge of operational controls, compliance requirements, and process governance practices.
• Ability to manage competing priorities in a fast-paced, deadline-driven environment.

Preferred Qualifications

• Experience within financial services, banking, payments, fintech, or business process outsourcing environments.
• Knowledge of Lean, Six Sigma, continuous improvement, or process optimization methodologies.
• Experience leading operational change initiatives and cross-functional projects.
• Proficiency with workforce management, reporting, and operational performance tools.
• Strong analytical skills with experience interpreting data to drive business outcomes.

What We Offer you

At FIS, you can grow your career as far as you want to take it. Here’s what else we offer:

Opportunities to make an impact in fintech

Personal and professional learning

Inclusive, diverse work environment

Resources to give back to your community

Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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