Front Desk Night Auditor

Night Auditor

REPORTS TO: Front Desk Supervisor FLSA STATUS: Non-Exempt, Hourly


SCHEDULE: Overnight shifts


POSITION SUMMARY

Accommodate hotel guests by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, addressing guest requests and complaints, and presenting statements to and collecting payments from departing guests. This position is an overnight work schedule.


RESPONSIBILITIES

1. Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
2. Greet, register, and assign rooms to guests.
3. Contact housekeeping or maintenance staff when guests report problems.
4. Issue room keys and direct guests to their rooms.
5. Make and confirm reservations.
6. Verify customers' credit, and establish how the customer will pay for the accommodation.
7. Keep records of room availability and guests' accounts.
8. Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
9. Review accounts and charges with guests during the check out process.
10. Record guest comments or complaints, referring customers to managers as necessary.
11. Compute bills, collect payments, and make change for guests.
12. Transmit and receive messages, using telephones or telephone switchboards.
13. Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
14. Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
15. Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
16. Date-stamp, sort, and rack incoming mail and messages.
17. Arrange tours, taxis, or restaurant reservations for customers.
18. Deposit guests' valuables in hotel safes or safe-deposit boxes.
19. Plan, schedule or supervise the work of other employees.

EDUCATION AND BACKGROUND REQUIREMENTS

High school diploma required

Previous customer service experience required

QUALIFICATIONS REQUIRED

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS REQUIRED

Strong numerical and analytical acumen

Excellent oral and written communication skills.

Proficient with Microsoft Office Suite and hospitality industry software.

Ability to solve problems and think critically.

Ability to convey information effectively.

Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.