Receptionist

Job Description

Job Description

Receptionist

Temporary Position – Minimum 4 Weeks, with Potential to Extend
Full-Time | Monday–Friday | 8:00 a.m.–5:00 p.m.

***To apply, please email your resume to  View email address on ziprecruiter.com ***

Rice & Kendig Injury Lawyers is seeking a friendly, professional, and dependable Receptionist to provide full-time coverage. This position will primarily serve as our front desk receptionist while also being cross-trained to assist with new client intake. The ideal candidate is personable, organized, comfortable speaking with people on the phone and in person, and able to handle multiple responsibilities in a busy professional office.

Reception & Front Desk Responsibilities

• Greet clients, potential clients, vendors, and other visitors in a warm and professional manner
• Answer and route incoming telephone calls promptly and courteously
• Take accurate and detailed messages and ensure they are communicated to the appropriate team member
• Maintain a professional and welcoming front desk and reception area
• Assist clients and visitors with general questions and direct them to the appropriate team member
• Receive, sort, and distribute incoming mail, packages, and deliveries
• Assist with outgoing mail, scanning, copying, filing, and other general administrative tasks
• Maintain confidentiality when handling client and firm information
• Provide general administrative support to the team as needed

Intake & Client Support

• Provide an excellent experience to potential clients from their first interaction with the firm
• Take and document incoming potential client calls
• Enter all new potential client information into the firm's lead management system accurately and timely
• Assist with contacting and following up with potential clients
• Schedule potential client consultations, ideally the same day or within 24 hours of the initial inquiry
• Assist with electronic intake and collection of required information and documents
• Create client contact information and assist with opening new files when applicable
• Send electronic signature documents and assist with obtaining necessary documentation
• Assist with communication between the firm's lead management and case management systems
• Provide additional intake support as trained and assigned

Qualifications

• At least 1 year of previous customer service and office experience
• Professional, friendly, and dependable
• Strong verbal and written communication skills
• Comfortable speaking with clients and potential clients by phone and in person
• Strong attention to detail and ability to accurately document information
• Able to multitask and prioritize in a fast-paced office environment
• Comfortable learning new software and office systems
• Ability to maintain confidentiality and handle sensitive information professionally
• Reliable and able to consistently work Monday–Friday, 8:00 a.m.–5:00 p.m.

***To apply, please email your resume to  View email address on ziprecruiter.com***

Company Culture : We foster an environment where everyone has the chance to grow, thrive, and achieve their full potential. At Rice & Kendig, we are not just a law firm. We are a tight-knit community built on core values that define who we are.

We believe in:

-  Justice : Our unwavering commitment to fighting for what is right and ensuring fairness for our clients

-  Truth : Striving for honesty and transparency in all our interactions and building trust with our clients and co-workers

-  Service: Going above and beyond to serve our clients with empathy, respect, and unwavering dedication

-  Compassion : Showing genuine care and understanding for the struggles and challenges our clients face

-  Growth : Constantly seeking new opportunities to learn, improve, and expand our knowledge and expertise

***To apply, please email your resume to  View email address on ziprecruiter.com***