Café Ambassador - Pioneer Courthouse Square - Portland

Overview Café Ambassador – Pioneer Courthouse Square – Portland Do you find your purpose in empowering others? As a Café Ambassador, you are the face of Capital One’s mission to change banking for good. You’ll move throughout the Café, bridging the gap between digital innovation and human connection, acting as a high‑end service specialist and a guide to digital banking. Responsibilities Be a natural connector: proactively engage with guests in a high‑energy environment that serves as both a community space and a local coffee shop. Serve as a brand advocate: share the value of Capital One’s products and services through genuine conversation rather than transactions, without traditional sales goals or high‑pressure tactics. Simplify the complex: guide customers through our digital ecosystem, helping them master mobile tools and troubleshoot tech challenges. Facilitate purposeful impact: host and support local events that promote financial health, working within Capital One’s programs and community partnerships. Advocate & problem‑solve: advocate for customers, resolve issues in alignment with compliance and regulatory requirements, including de‑escalation of complaints. Act as a culture carrier: foster a supportive, inclusive environment where every guest feels welcome, while being a team player with strong attention to detail. Stay agile & engaged: remain active throughout the day, moving through the Café to connect with the community and support the guest experience. Essential Functions Support surrounding cafés as needed within a 50‑mile radius, with occasional opportunities to assist other locations in the broader region. Work a flexible schedule, including nights, weekends, and holidays, with hours and days subject to change. Attend all required training sessions, which may be scheduled differently from the primary shift. Lifting up to 25 pounds and standing for extended periods. Maintain regular attendance. Qualifications Basic: High School Diploma, GED, or equivalent. Minimum 1 year of retail, sales, or customer‑service experience. Preferred: Associate’s degree. Minimum 2 years of banking experience. Minimum 2 years of retail or customer‑facing experience. Proficient in G‑Suite. Strong written and oral communication skills. Benefits Day‑1 coverage for medical, dental, vision, and prescriptions. Flexible Spending Accounts. Life and disability insurance. Paid Time Off, education assistance, matching 401(k) contribution up to 7.5%. Paid parental leave, mental health support. Backup child or elder care. Signature Threads line—our treat, custom beverage while working. Equal Opportunity Employer Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. #J-18808-Ljbffr Capital One