Patient Services Coordinator

Patient Services Coordinator

Position: Patient Services Coordinator IV

Location: High Point, NC

Department: Spine Specialist Clinic

Employment Type: Part-Time, 24 hours per week /Tue,Wed,Thu, No Weekends/No Holidays

What You'll Do:

• Serve as a super-user for EPIC systems, providing practice support and handling miscellaneous work queues.
• Scheduling & Authorizations.
• Coordinate patient appointments, Referrals, and follow-ups to ensure seamless care delivery.
• Back up-front desk coverage.
• Foster a welcoming environment, making every patient feel valued and heard.
• Manage patient records, insurance information, and billing processes with accuracy and confidentiality.
• Be a liaison between patients, healthcare providers, and administrative staff to facilitate effective communication.

What We're Looking For:

• High School Diploma or GED.
• Minimum of 3 years' experience in a medical office setting REQUIRED. Other related experience may be considered in lieu of medical office experience.
• Proficiency in EPIC systems and understanding of CPT and ICD9-CM coding.
• Strong organizational, problem-solving, and communication skills.
• Ability to adapt to changing priorities and work collaboratively in a diverse team.

Why Join Novant Health?

• Be part of a diverse and inclusive team committed to delivering exceptional care.
• Access to career advancement opportunities and continuous learning.
• Benefit from our tuition reimbursement and loan forgiveness programs.
• Contribute to a culture that values teamwork, community involvement, and the principle of "First Do No Harm".