Manager, Technical Ad Operations

Roku is changing how the world watches TV Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we’ve set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers. About the Team The Technical Operations (TOPS) group is a team of Solutions Engineering professionals that provides operational support for Advertising Operations and Product initiatives across Roku’s advertising platform, spanning The Roku Channel, Roku advertising partner integrations, native and interactive formats, and measurement and data asset programs. About the Role We are seeking a Manager, Technical Operations (Advertising) to lead a Solutions Engineering team focused on supporting data, measurement, and custom native and interactive ad executions across Roku’s advertising platform. You will lead the team’s cross‑functional partnership with Product to operationalize new measurement, data, and custom native/interactive advertising features—owning end‑to‑end readiness (requirements, workflows, tooling, QA, SLAs, rollout) and establishing scalable processes to deliver coordinated, high‑quality launches. You will own and evolve escalation paths and drive clear, auditable resolution from intake through fix verification. You will work directly with the functional leads for Engineering and Product Management to align on priorities and resourcing. For New York Only — The estimated annual salary for this position is between $141,000 – $170,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off. What You’ll Be Doing Lead Technical Operations support for measurement and Roku Clean Room use cases end‑to‑end, including clear intake criteria, triage, and post‑resolution documentation for measurement and data collaboration escalations Partner with cross‑functional teams to define User Acceptance Testing (UAT) and General Availability (GA) criteria for Roku’s proprietary native and interactive formats Manage escalation paths for Roku’s internal measurement products, ensuring issues (e.g., report generation failures, campaign visibility issues, impression discrepancies) are triaged and resolved in coordination with Product and Engineering staff Maintain close alignment with Roku Clean Room and measurement functional leads on prioritization, staffing, and updates; share status and risks across stakeholders regularly Publish clear operational guides and training (Jira templates, certification checklists, Roku Clean Room workflows, troubleshooting FAQs) to increase self‑service and reduce inbound escalations over time Contribute roadmap input to Product Management leaders, translating operational pain points into feature requests that reduce manual work and improve reliability We’re Excited If You Have 3+ years of experience leading Technical Operations and/or Solutions Engineering teams Practical knowledge of clean room platforms and how they enable planning, activation, and measurement use cases in the advertising ecosystem Experience with vendor certification and governance for measurement partners (approval matrices, pixel validation, exposure feeds, documentation updates, and change control) Proficiency in SQL and BI/dashboard tools to validate hypotheses and monitor system health; comfortable operationalizing queries and views that accelerate measurement troubleshooting, and prevention Experience collaborating with Engineering and Product to define requirements for proprietary features and beta programs, including GA criteria that reduce operational overhead Excellent written and verbal communication skills; a builder’s mindset for documentation, training, and playbooks that scale repeatable, high‑quality execution across teams Our Hybrid Work Approach Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy. Benefits Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It’s important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter. Accommodations Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to View email address on click.appcast.io. #J-18808-Ljbffr Roku