Millworks Sales Coordinator

Millwork Sales Coordinator

PARR is the total source for homebuilding supplies, solutions, and services. We focus on supplying building materials and solutions to professional home builders of all sizes including custom builders, large production builders, and multifamily builders. Our customers and community members know that they can rely on us for Legendary Service and quality products.

Pay: $24.43 - $29.12

The Millwork Sales Coordinator executes all aspects of our sales call process and strategies, facilitating and coordinating business activities of accounts and executing PARR sales initiatives. Their primary focus is supporting the sales team by creating quotes, processing orders, and helping to manage construction schedules. The Millwork Sales Coordinator receives daily direction from the Millwork Outside Sales Person and reports to the Division Sales Manager. Interacts daily with Production Managers and both internal and external customers. Interacts regularly with department employees (Central Purchasing Department, Account Management Team, IT Department). Interacts regularly with vendor representatives and industry associates.

Duties and Responsibilities

• Establish and maintain professional relationships with customers
• Communicates with wide number of customers in Residential Construction industry, and helps to sell and manages the timely flow of building materials to their jobsite
• Expertly uses, promotes & facilitates PARR Bridge Strategy
• Proactively set, reach for and meet (or exceed) personal sales and profit goals
• Primary player in deepening customer relationship and scheduling timely material shipments ensuring account profitability as well as customer satisfaction & loyalty
• Ability to sell on overall quality, value, and service, rather than price
• Precisely and efficiently manage one's time and prioritize workflow in fact paced environment
• Communicates with dispatch or production manager to ensure that they are not overpromising deliveries to customers
• Sends orders to dispatch with request for pickup
• Maintains customer profiles in Outlook or CRM to include full name, company name, title, office number, cell number, email, and matrix
• Maintains cleanliness of workspace
• Follows best practices in order entry, setting up deliveries and all aspects of job
• Walks customer to product in store
• Introduces himself/herself to customer and uses customer's name when possible
• Manages their open orders to ensure orders are being invoiced in a timely manner or deleted
• Follows SPC guidelines and proper GP%
• Sends orders to purchasing for processing
• Greets customers professionally
• Answers phone promptly with professional greeting
• Identifies customer's urgency and completes orders quickly
• Confirms customer's material needs prior to sending deliveries
• Completes quotes and follows up in a timely manner
• Proactive with customer's needs
• Maintains a PARR share file for customer plans and take-offs
• Has a high level of follow-through with orders ensures inventory arrives, communicates with customers, etc.
• Perform other related duties as assigned

Job Knowledge

• Writes quotes and orders with a high degree of accuracy and speed
• Can do simple takeoffs for doors and millwork
• Regularly attends PK's and PARR offered classes
• Completes AMT training
• Follows proper material return procedures
• Manages outlook and personal notebook
• Searches inventory and open orders in all yards to meet customer's preferred option
• Utilizes all resources to find solutions
• Follows all AR account and cash handling procedures
• Seeks to learn products and their application for end user
• Completes online training as needed
• Understands pricing levels and avoids un-necessary discounting
• Able to seek out product transactions and order history
• Seeks substitute products if out of stock
• Reports low inventory when needed
• Makes outgoing phone calls to prospects regarding business opportunity

Teamwork

• Attends and helps perform inventory
• Arrives on time and prepared to work
• Adheres to company policies
• Takes ownership of self, PARR performance, customer challenges, and does not criticize or condemn
• Works to ensure that other divisions of PARR Lumber also get an opportunity to sell each customer materials
• Assists customers in store/yard/warehouse when needed
• Assists other team members with work as appropriate
• Contributes ideas to make things better
• Organizes and presents PKs to entire team when needed

Safety

• Wears high visibility when needed and proper uniform
• Keeps workspace clutter free
• Always operate equipment safely
• Consistently follows company safety protocols
• Participates on safety committee as needed
• Encourages coworkers & customers to follow best practices with safety
• Proactively brings safety issues to the attention of manager

Communication

• Communicates in a professional style to entire yard and crew
• Participates in team meetings and discussions
• Communicates professionally and productively with AMT
• Notifies customer when product arrives
• Confirms delivery time with customer after scheduled in DDMS
• Writes legibly on business logs and other handwritten material
• Responds to voicemails in a timely manner
• Responds to emails promptly and with correct grammar and spelling
• Takes ownership and communicates with management when mistakes are made
• Puts clear delivery and contact information on orders
• Has relationship with all coworkers and uses those relationships to solve problems
• Communicates with operations team about material returns, requirements for them and pictures as appropriate
• Has relationship with vendors and communicates support needed
• Communicates with customers about market changes/conditions
• Professionally manages upset or disgruntled customers
• Informs receiver on status of cancelled special orders or materials to be returned to suppliers
• Brings areas of concern to management's attention
• Proactively and positively communicates with all audiences

Qualifications

• Knowledge of building materials and or experience in construction industry required
• Strong communication skills both through phone and email
• Proven ability to develop relationships
• Ability to speak, write, and read English required
• Must be able to operate personal computer, smartphone, scanner, and any other equipment necessary for the job
• Ten-key by touch required
• Must be able to type 40+ WPM
• Proficiency in Microsoft Word, Excel, and Outlook
• Ability to execute PLC selling strategies and initiatives
• Ability to achieve sales goals and objectives
• Knowledge of PLC selling principles, practices, and protocols
• Willingness to share department responsibilities in order to meet deadlines
• High School Diploma or GED equivalent

Interpersonal Skills

• Ability to work cordially, professionally, diplomatically and with a high level of customer service in a dynamic environment
• Demonstrate sound judgment in dealing with sensitive business matters with internal and external customers of all types
• Must maintain confidentiality and accuracy of all information related to company finances and records, particularly, cost of goods purchased and sold