Service Technician

Job Description

Job Description

Veterinary Outlet, Inc.

COMPANY OVERVIEW

Veterinarian’s Outlet, Inc. has served the dairy industry for over 30 years and has been a DeLaval dealer for more than 18 years. The company provides a full range of products and services to help dairy producers achieve milk quality and operational efficiency goals.

The Dairy Systems Technician is responsible for the installation, preventative maintenance, repair, and technical support of dairy equipment systems, including DeLaval milk harvesting and robotic milking systems. This position focuses on delivering high-quality technical service while ensuring optimal performance and uptime of dairy equipment.

The Dairy Systems Technician works directly with dairy producers to install and maintain equipment that supports milk quality objectives and operational efficiency. This role provides troubleshooting, system optimization, and technical support to maximize customer value and satisfaction.

• Build and maintain strong relationships with customers through dependable service and professional communication.
• Install, service, and maintain dairy equipment systems including DeLaval milk harvesting equipment, robotic milking systems, pipeline and parlor equipment, and supporting mechanical and electrical components.
• Perform preventative maintenance and scheduled service on dairy equipment to ensure optimal system performance and reliability.
• Troubleshoot and repair equipment issues including mechanical, electrical, refrigeration, and system-related problems.
• Maintain high system uptime and ensure proper equipment functionality.
• Perform installation of parts and system components including electrical wiring, plumbing, refrigeration components, and welding and fabrication.
• Assist with installation projects including transportation and setup of equipment at customer locations.
• Respond to customer service requests and provide timely technical support.
• Provide a high level of customer service and work to meet or exceed customer expectations.
• Communicate equipment issues and solutions clearly to customers and internal personnel.
• Complete service reports and maintain accurate service records.
• Participate in on-call service rotation as required.
• Follow all company safety procedures.
• Perform other duties as assigned.
• High school diploma or equivalent preferred.
• Experience servicing dairy equipment preferred.
• Mechanical experience preferred.
• Experience or working knowledge in electrical systems, mechanical systems, plumbing, welding, refrigeration/HVAC, and dairy equipment service is beneficial.
• Experience working around dairy cattle is preferred.
• Valid driver's license required.
• Must be authorized to work in the United States.
• Ability to work overtime and participate in on-call service rotation.
• Frequent standing, walking, lifting, carrying, climbing, bending, reaching, and hand tool operation.
• Must be able to lift 50–100 pounds regularly.
• Requires use of hand and power tools.
• Position is primarily performed at dairy customer locations.
• Work environment may include temperature extremes, wet conditions, dust, noise, and livestock environments.
• Regular travel within the service territory is required.
• Customer Service – Provides responsive and dependable service and builds strong customer relationships.
• Technical Expertise – Demonstrates strong mechanical and technical skills in installation and service of dairy equipment.
• Problem Solving – Diagnoses and resolves equipment issues efficiently.
• Dependability – Demonstrates reliability and accountability.
• Work Ethic – Self-motivated and capable of working independently.
• Flexibility – Adapts to changing schedules and service demands.

• High school diploma or equivalent preferred.
• Experience servicing dairy equipment preferred.
• Mechanical experience preferred.
• Experience or working knowledge in electrical systems, mechanical systems, plumbing, welding, refrigeration/HVAC, and dairy equipment service is beneficial.
• Experience working around dairy cattle is preferred.
• Valid driver's license required.
• Must be authorized to work in the United States.
• Ability to work overtime and participate in on-call service rotation.

• Frequent standing, walking, lifting, carrying, climbing, bending, reaching, and hand tool operation.
• Must be able to lift 50–100 pounds regularly.
• Requires use of hand and power tools.

• Position is primarily performed at dairy customer locations.
• Work environment may include temperature extremes, wet conditions, dust, noise, and livestock environments.
• Regular travel within the service territory is required.

• Customer Service – Provides responsive and dependable service and builds strong customer relationships.
• Technical Expertise – Demonstrates strong mechanical and technical skills in installation and service of dairy equipment.
• Problem Solving – Diagnoses and resolves equipment issues efficiently.
• Dependability – Demonstrates reliability and accountability.
• Work Ethic – Self-motivated and capable of working independently.
• Flexibility – Adapts to changing schedules and service demands.

Vet Outlet offers a full benefits package, including various health insurance plan options, vision, dental, and life insurance, long and short term disability, critical illness and accident insurance, and GAP insurance.  We also offer Flexible Spending Accounts as well as Health Savings Accounts.  A generous paid time off policy allows our employees the flexibility they need for work/life balance.  Vet Outlet invests in your future by offering a company sponsored 401k plan with employer match, along with access to a financial planner!  

Along with the above, other perks include the option for professional development and continuing education. 

STATEMENT 

All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, citizenship or immigration status, or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring an accommodation to complete the application and/or interview process should contact a management representative.