Medical Receptionist

Job Description Job Description We are searching for a medical receptionist that will be responsible for ensuring the efficient and smooth operation of our front desk and reception area. They will play a vital role in providing excellent customer service and ensuring that patients and visitors have a positive experience. The ideal candidate must be willing to travel to our office in Nottingham, MD as well as our office in Hunt Valley, MD. Key Responsibilities: Greeting and Welcoming Patients: Provide a warm and friendly welcome to patients and visitors, making them feel comfortable and valued. Appointment Scheduling: Schedule patient appointments, both in person and over the phone, using the facility's scheduling software. Ensure appointments are spaced appropriately and that the schedule accommodates urgent cases. Clinic Flow: Room patients, clean treatment rooms, stock treatment rooms, rotate laundry. Patient Registration: Collect and update patient information, including personal details, insurance information, and medical history. Ensure all records are accurate and up to date. Answering Phone Calls: Manage a high volume of phone calls, addressing inquiries, providing information, and forwarding calls to the appropriate department or healthcare provider. Check-In and Check-Out: Assist patients with the check-in process, ensuring they complete necessary paperwork. Facilitate the check-out process, collect co-payments or fees, and provide next appointment details. Maintaining Reception Area: Keep the reception area clean and organized. Ensure that reading materials, brochures, and necessary forms are readily available for patients. Handling Medical Records: Safeguard patient confidentiality by handling medical records and information in accordance with privacy regulations, such as HIPAA. Patient Communication: Notify patients of appointment reminders and changes, test results, and other important information via phone, email, or mail. Conflict Resolution: Address patient concerns, complaints, or issues promptly and professionally. Escalate matters to the appropriate staff or supervisor as needed. Coordination: Collaborate with other medical staff to ensure the smooth flow of patient care, including facilitating referrals and coordinating with nurses, doctors, and other healthcare providers. Qualifications: High school diploma or equivalent. Ability to problem solve/troubleshoot. Previous experience in a healthcare or medical office setting is preferred. Proficiency with computer software, including scheduling and electronic health record (EHR) systems. Strong communication and interpersonal skills. Knowledge of medical terminology is an advantage. Excellent organizational and time-management skills. Attention to detail and the ability to work in a fast-paced environment. Knowledge of healthcare privacy regulations, such as HIPAA.