Vice President of Customer Engineering & Success
Confidential
Vice President of Customer Engineering & Success
About the Company
Industry-shaping software engineering & delivery service
Industry
Internet
Type
Privately Held
Founded
2011
Employees
201-500
Specialties
- continuous integration
- continuous delivery
- saas
- cloud computing
- developer tools
- enterprise
- continuous deployment
- containers
- paas
- devops
- cicd
- ci/cd
- software delivery
- ci platform
- software testing
- and developer experience
Business Classifications
- SAAS
- B2B
- Enterprise
About the Role
The Company is seeking a Vice President of Customer Engineering & Success to lead the full technical customer journey, from pre-sales engagement through adoption, support, renewal, and expansion. The role will set the strategy and operating model for field engineering, technical success, digital customer success, and support, creating a consistent experience across customer segments and regions. Responsibilities include improving retention, reducing churn, driving expansion and technical wins, and building scalable high-touch, pooled, and digital engagement models. The VP will develop global teams and operating metrics, serve as the executive voice of the customer, and partner with product, engineering, sales, and marketing leaders to shape priorities and go-to-market plans. Candidates should bring 15 or more years of technical customer-facing leadership experience, primarily in B2B software-as-a-service environments, including at least 10 years leading leaders and multi-function teams. They should have a proven record of improving retention, churn, and expansion outcomes, scaling global teams and support operations, and designing segmented engagement models supported by data and technology. A strong technical foundation in software development, DevOps, continuous integration and delivery, and cloud technologies is required, along with experience in go-to-market strategy, annual planning, and budget and headcount ownership. Executive-level influence in a matrixed environment is essential; experience with usage-based models, professional services, automation, or organizational integration is an advantage.
Hiring Manager Title
Chief Revenue Officer
Functions
- Account Management/Optimization
- Sales/Revenue
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Vice President of Customer Engineering & Success in Detroit, MI vacancy
- Job Description:General Summary:The Vice President of Business Development oversees and leads the strategic direction of key client accounts within our architecture and engineering firm. This senior leadership role is responsible for fostering strong client relationships...SuggestedFull timeFor contractorsInternshipWork at officeLocal area
Ghafari Associates
Dearborn, MI4 days ago - ...Vice President of Sales, Oncology About the Company Revolutionary precision diagnostics... ...Devices Academic Research Precision Engineering Genomics Life Sciences MedTech... ...functions to support adoption and customer experience. The Vice President will also...Suggested
- ...Vice President of CRM, Lifecycle & Automation About the Company Popular... ...Construction Ecology Engineering & Design Environmental Services... ...is focused on long-term customer lifetime value (LTV) and requires the successful candidate to set and execute the...Suggested
- ...Vice President, Global Environmental, Health, & Safety About the Company Industry-leading... ...wind blades manufacturing and engineering About the Role The Company is... ...Environmental, Health, and Safety. The successful candidate will be responsible for providing...Suggested
- ...Vice President of Engineering About the Company Global finance technology organization tailoring the management & monitoring of supplier... ...Vice President of Engineering to lead engineering for two customer journeys and deliver reliable, high-quality enterprise software...SuggestedContract work
- ...Vice President, Procurement About the Company Global defense support & mission solutions provider in civil engineering & aerospace Industry Defense & Space Type Public Company Founded 2022 Employees 10,001+ Categories Engineering Professional...
- ...Vice President, Channel Sales About the Company Leading provider... ...hardware solutions and engineering endpoint management secure... ...ecosystem into a driver of customer acquisition, enterprise... ...co-selling programs. The successful candidate will build security...
- ...Vice President of Operations About the Company Large, multi-site... ...manufacturing network. The successful candidate will be... ...teams is essential to align customer requirements, launches, investments... ...have a Bachelor’s degree in engineering, operations, business, or a...
- ...Vice President of Engineering About the Company Innovative care navigation company specializing in joint, back & muscle condition treatments Industry Government Administration Type Privately Held, VC-backed Founded 2022 Employees 51-200 About...
- ...Vice President of Procurement About the Company Rapid-growing SaaS-based collaboration... ...Technology Collaboration Engineering Software Enterprise Software Project... ...negotiations, and cost reduction. The successful candidate will establish procurement policies...
- ...Vice President, iGaming Revenue Operations About the Company Popular online fantasy sports... ...Online Gaming Recreation Search Engines & Internet Portals Social Games... ...studio, and cross-functional execution. The successful candidate will be responsible for...
- ...Vice President, Customer Success About the Company Forward-thinking B2B SaaS / CRM technology organization Industry Information Technology... ...cross-functional partnerships with sales, product, and engineering teams, as well as establishing and monitoring customer...
- ...Vice President of Customer Experience Operations About the Company Innovative provider of identity & access management (IAM) solutions... ...retention, and growth. The role will align teams across customer success, support, services, and renewals around shared goals,...
- ...Vice President of Finance Excellence & Transformation About the Company Globally-recognized provider of engineering & infrastructure services Industry Defense & Space Type Public Company Founded 2020 Employees 10,001+ Categories Aerospace...For contractors
- ...Vice President, Solutions About the Company Innovative provider of enabling technologies... ...President, Solutions to unite solution engineering, professional services, and value... ...talent, and personally supporting key customer deals. The Vice President will also share...Contract work
- ...Vice President of Customer Success About the Company Top provider of online identity verification services Industry Internet Type... ...Technology & Services Internet Media & Internet Search Engines & Internet Portals Specialties online discount...
- ...Regional Vice President, Operations & Strategic Growth About the Company Established engineering consulting firm serving the architecture, engineering, and construction... ...within a specific geographic region. The successful candidate will be responsible for directing...
- ...Vice President of Product Management About the Company Online sampling... ...Media & Internet Search Engines & Internet Portals Social... ...and UX teams. The successful candidate will be responsible... ...with a deep understanding of customer and growth orientation, and...
- ...Vice President of Human Resources About the Company Well-established government contracting firm Industry Civil Engineering Type Privately Held Founded 1996 Employees 1001-5000 Categories Professional Services Consulting & Professional...
- ...Senior Vice President, Verticals About the Company Ambitious healthcare... ...Specialties data engineering life sciences... ...reviews, and coaching. The successful candidate will personally support... ...functional teams to address customer needs. They will also build...
- ...Vice President of Engineering About the Company Respected security & investigations company specializing in risk mitigation & investigative... ...development, testing, and delivery processes. The successful candidate will be responsible for shaping the engineering...Remote work
- ...Vice President of Engineering About the Company Dynamic digital marketing agency Industry Marketing and Advertising Type Privately... ...to take the helm of its engineering organization. The successful candidate will be responsible for the engineering...Local area
- ...Regional Vice President, Sales, BFSI About the Company Leading... ...Services Technology Engineering Software Software Software... ...ai process discovery customer service automation... ...for the BFSI vertical. The successful candidate will be a dynamic...
- ...Vice President of Operations About the Company Global manufacturing company with multi... ...its global manufacturing network. The successful candidate will be responsible for... ...company should have a Bachelor’s degree in engineering, operations, supply chain, business,...
- ...Vice President of Engineering About the Company Market-leading provider of autonomous weapons systems Industry Defense & Space Type... ...organization and support deployments for US defense customers. The role combines hands-on technical execution—including...
- ...Vice President of Engineering About the Company Innovative provider of digital intelligence & secure data solutions Industry Information... ...clearance. Experience with edge deployments, government customers, data or AI/ML platforms, and platform engineering is...Remote work
- ...Vice President of Engineering About the Company Reputable provider of top-notch services Industry Consumer Services Type Privately... ...to lead and manage the engineering department. The successful candidate will be responsible for overseeing the development...
- ...Vice President of Engineering, Applications About the Company Builds a proactive smart assistant for everyday users with reliable AI workflows... ...transformation of intelligence into a real product. The successful candidate will be responsible for the engineering systems...
- ...Vice President of Global Customer Support About the Company Top cloud-based legal software provider Industry Computer Software Type... ...expertise, and AI agents handle routine inquiries at scale. The successful candidate will be responsible for setting the vision and...WorldwideShift work
- ...Senior Vice President, Advisory & Planning Operations About the Company Accomplished engineering & design firm specializing in construction management & strategic consulting... ...Advisory and Planning Operations. The successful candidate will be a key member of the...Local area
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Vice President of Customer Engineering & Success. Be the first to apply!
Related searches
- vp cloud Detroit, MI
- vp customer service Detroit, MI
- vice president sustainability Detroit, MI
- senior vice president communications Detroit, MI
- vice president of application development Detroit, MI
- vice president global communications Detroit, MI
- vp talent management & organizational development Detroit, MI
- vice president internal communications Detroit, MI
- vice president transformation Detroit, MI
- vice president data science Detroit, MI