Workplace Experience Ambassador

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Workplace Experience Coordinator Please note: This is a part-time position (12 hours per week). Benefits are not applicable. What this job involves The Workplace Experience Coordinator delivers exceptional workplace experiences by blending hospitality-focused service with operational excellence. As a client-facing professional, you'll serve as the primary point of contact for employee inquiries, building access coordination, and workplace services while creating welcoming environments where people feel valued and supported. This role combines facilities coordination, relationship building, and proactive communication to ensure seamless daily operations. At JLL, we believe the most effective teams are built when everyone is empowered to thrive, and you'll embody this principle by delivering high-touch service that makes every interaction meaningful. You'll spend significant time engaging directly with employees and guests, managing security protocols, coordinating maintenance activities, and supporting events—all while maintaining the operational standards that set JLL apart. This position requires someone who is passionate about creating positive experiences, thrives on building lasting partnerships, and approaches every challenge with enthusiasm and professionalism. What your day-to-day will look like Serve as the welcoming face of the workplace by greeting employees and guests at reception or entrance areas for a minimum of four hours daily, building genuine relationships through visible presence and engagement Conduct regular floor walks to assess workspace conditions, ensure areas are well-stocked and maintained, and proactively identify opportunities to enhance the employee experience Respond to all employee inquiries, service requests, and workplace issues within one business day, providing personal follow-up to ensure complete resolution and satisfaction Manage the full lifecycle of employee access credentials including processing ID card requests, coordinating replacements, and maintaining accurate security records in compliance with building protocols Create, track, and close facility work orders through the Corrigo platform while coordinating with maintenance technicians and service partners to ensure timely resolution Process visitor check-ins through security protocols and conduct comprehensive building orientations for new hires covering safety procedures, access systems, and available amenities Coordinate conference room setups, manage supply inventory, provide light facilities support, and serve as the liaison between facilities management and building occupants Support client events and training center activities by providing concierge services, anticipating needs, and ensuring flawless execution that exceeds expectations Maintain organized systems for mail distribution, package handling, and courier coordination while performing general administrative duties that keep operations running smoothly Required qualifications Bachelor's degree or equivalent combination of education and experience 3-5 years of relevant experience in hospitality, facility management, property operations, or related customer-facing roles Exceptional customer service orientation with demonstrated ability to build strong relationships and deliver high-touch, personalized service Proven ability to manage multiple priorities simultaneously in fast-paced environments while maintaining attention to detail and quality standards Strong organizational skills with experience in process management, tracking systems, and follow-through to resolution Excellent verbal and written communication skills with the ability to interact professionally across all organizational levels Proficiency in Microsoft Office Suite including Teams, Excel, PowerPoint, Word, OneNote, and Outlook Ability to work independently with strong time management, prioritization, and self-direction capabilities Preferred qualifications Experience in commercial real estate, corporate facilities management, or workplace services environments Familiarity with work order management systems such as Corrigo or similar facilities management platforms Background in event coordination or hospitality services with proven track record of exceeding guest expectations Experience managing security access systems, credential management, or building access protocols Demonstrated commitment to continuous improvement through process innovation, adoption of best practices, or implementation of service delivery efficiencies Track record of achieving and exceeding performance metrics, service level agreements, and client satisfaction goals This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 62,400.00 – 74,600.00 USD per year. This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site –Bellevue, WA Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com. #J-18808-Ljbffr