Sales Support Specialist

Sales Strategy Specialist

Do you get excited by a well-crafted pitch deck and the data behind why it works? Are you the kind of person who can spend the morning digging into campaign performance and the afternoon helping a customer fall in love with their ad?

This role sits at the intersection of creative partnership and analytical thinking and that's exactly what makes it rare. Based in our Pflugerville office, you'll support an advertising sales team and their customers across three major Texas metros Austin, Houston, and Dallas-Fort Worth sharpening pitches, strengthening customer relationships, and surfacing insights that move real revenue.

Community Impact lands in two million mailboxes and thousands of inboxes every month. It's a publication people actually look forward to as enjoyable to read as it is informative. Join a team that takes that seriously, and take pride in the work you put into the world. Become an Impacter today.

No two days look the same and that's what makes this role exciting. You might start the morning reviewing campaign data to help a sales rep build a stronger pitch, then spend part of your afternoon working back-and-forth with a customer and designer to get their ad just right. In between, you're responding to incoming tickets, joining a cross-functional problem-solving session, or helping a rep understand a new process. You're equal parts analytical resource, creative sounding board, and reliable hub the kind of person who shifts gears easily and leaves every interaction a little better than they found it.

Your responsibilities include:

• Sales Strategy & Pitch Advisory: Partner with sales reps to create pitch decks and use data to help reps win more business.
• Creative Collaboration: Help manage a book of business and build relationships with advertisers and act as their creative partner guiding the ad development process from concept through approval.
• Targeted Mail & Custom Quotes: Partner with Community Impact Printing to scope targeted mail campaigns and develop custom quotes that match customer needs.
• Field Support & Issue Resolution: Respond to incoming tickets, troubleshoot issues for the field sales team, and keep work moving without bottlenecks.
• Cross-Functional Collaboration: Work closely with our development team on new UX/UI improvements, partner with ad designers and programmers, and connect regularly with leadership and customers.
• Data Analysis & Reporting: Analyze sales performance, advertiser trends, and campaign data to surface insights that drive smarter decisions and stronger pitches.
• Sales Training & Enablement: Train sales reps on processes, tools, and best practices so the field team has what they need to succeed.
• Administrative Accuracy: Handle data entry and administrative tasks with precision, ensuring records, systems, and deliverables stay clean and reliable.
• AI Tool Adoption: Identify, test, and roll out emerging AI tools for sales, marketing, and strategy sharing best practices with the team to elevate how we work.

You should apply to our Sales Strategy Specialist role if you are:

• Career-Oriented: Looking to start or grow your career at the crossroads of sales, marketing, data, and AI in an operational way.
• Strong Communicator: Communicate clearly and confidently with teammates, leadership, and customers alike.
• Customer-Focused: You find genuine satisfaction in helping customers get what they need whether that's a better ad, a clearer answer, or a faster turnaround.
• Quality-Focused: Take pride in quality control and catching what others miss.
• Detail-Oriented: Get genuine satisfaction from detail-oriented work in a CRM, pitch deck or within a proposal where balancing timeliness and accuracy matters.
• Problem Solver: Enjoy problem-solving and untangling issues for a field team that depends on you.
• Adaptable: Adapt easily to change and bring a positive, can-do attitude to whatever the day throws your way.
• Knowledge Sharer: Want to share what you know training sales team members on processes and best practices.
• Creatively Intuitive: You don't need to be a designer, but you can look at an ad and know when something's off and can articulate why.
• Data-Driven: Love learning and digging into data to surface insights that drive smarter sales strategy.
• Tech-Curious: Are curious about or already skilled in emerging AI, data and UX/UI trends to make work more efficient and surface new opportunities.

Why Join Community Impact:

• Starting hourly rate of $24.04 ($50,000 annually)
• Based in Austin, TX hybrid schedule of 3 days in office, 2 days remote
• Supports sales teams across Austin, Houston, and Dallas-Fort Worth
• Reports to the Internal Sales & Operations Manager
• Paid Time Off: starting at 112 hours annually
• Paid Holidays: 10 per year, plus an additional paid day off for your birthday
• Comprehensive Benefits: Medical, Dental and Vision
• Additional Coverage: Supplemental insurance options, including Accident and Critical Illness
• Career Growth: Opportunities for advancement and development

If you are ready to make a real difference in your community, apply today.

Requirements:

• Reliable transportation to our Pflugerville office.
• Proficiency with Mac, Google Suite, and Microsoft Office; comfortable learning our in-house CRM and technology.
• Experience in a customer-facing or client service role is a plus.