Head of Scaled Customer Retention & Success
Infor
Infor Inc. is searching for a Customer Success Retention Manager to lead customer retention strategies and risk management within their SaaS team. This role involves leveraging data insights and automation to enhance customer experiences and drive measurable retention outcomes. The ideal candidate will possess experience in customer success, demonstrate strong leadership skills, and bring analytical expertise to enhance customer satisfaction across diverse segments. #J-18808-Ljbffr
- ...analytical and operationally-focused Digital Scale Client Success Manager to drive adoption, engagement,... ...utilization, engagement metrics, retention risk signals, and expansion indicators... ...predictive models to identify at-risk customers before churn indicators become...SuggestedFull timeLocal area
$75k - $95k
...About our Scaled Customer Success Manager The Scaled Customer Success Manager (Scaled CSM) is responsible for supporting the largest segment of Rhythm’s customer base through scalable engagement strategies, digital programs, and lifecycle automation. This role ensures...SuggestedWork at officeRemote work- A leading customer success platform is seeking a Scaled Customer Success Manager to enhance customer engagement through automation and digital programs. This fully remote role focuses on onboarding and supporting high-volume portfolios, ensuring customers achieve value...SuggestedRemote job
- A leading technology company is seeking a Customer Success Manager to lead the Scale CSM team in Atlanta, Georgia. In this role, you will ensure enterprise customers derive ongoing value from our solutions. Responsibilities include developing strategies, achieving KPI...SuggestedRemote job
- ...Retention Program Execution Manager Department: SaaS Employment Type: Full Time Location:... ...Manager, Retention Program Execution to drive customer adoption and retention initiatives with... ...execution across the Customer Success organization. This role partners closely...SuggestedFull time
$77k - $90k
...important mission. Thousands of customers, including the majority of... ...Associate Account Manager, Revenue Retention, Public Sector to join our... ...challenges into streamlined success stories. As an Associate... ...Sector in JFrog you will... Scale Customer Adoption by guiding...Work at officeRemote work- Customer Retention Manager Department: SaaS Employment Type: Full Time Location: Atlanta Description Infor is looking for an Escalation... ...SaaS support, escalation or problem management, and customer success. Familiarity with or experience using Infor products or comparable...Full timeWork at office
$95k - $142.6k
## Specialized Customer Success Manager, CLM (Evisort)Applyremote type: Flexlocations: USA, GA,... ...milestones, and standard engagements that can scale across our portfolio. Our global team... ...partnership, you will influence retention, advocacy, and long-term customer success...Contract workWork at officeRemote workHome officeFlexible hoursShift work- ...POSITION OBJECTIVES Establish and scale the Customer Success motion for the Indirect Channel. Enable reseller partners to successfully onboard... ...accounts. Help partners develop strategies to improve customer retention and drive solution utilization. Program Development...
- ...Customer Success | Account Manager Midtown office, Atlanta, GA As an Account Manager team member... ...the implementation, expansion, and retention of a portfolio of current Speedchain customers... ...to help build and refine Speedchain's scaled account management motion. This is a...Work at office
- ...Alumni Ventures in Atlanta is looking for a Senior B2B Account Manager. In this role, you will drive customer retention and expand subscription adoption across corporate accounts. You'll nurture relationships at all organizational levels to achieve significant revenue...
$77k - $90k
...is seeking an Associate Account Manager, Revenue Retention, Public Sector in Atlanta, GA. You will drive customer adoption and retention, ensuring clients gain value... .... The ideal candidate has 3+ years in Customer Success or Account Management, strong DevOps knowledge, and...$87k - $172k
MongoDB and Customer Success MongoDB’s mission is to empower innovators to create, transform,... ...organizations of all sizes to easily build, scale, and run modern applications by helping... ...business goals. You’ll drive customer retention, revenue realization, and long-term...Work experience placementLocal areaWorldwideFlexible hours- ...better experiences for their customers. That's why we build technology... ...We are seeking a Customer Success Manager (CSM) to join our growing... ...value, and driving customer retention and expansion.... ...accounts with high-touch and scaled engagement models. ~ Proficient...Full time
$104k - $183k
...the best experiences for their customers and employees. Through... ...personalized experiences at scale to drive customer loyalty, workforce... .... Senior Customer Success Manager United States... ...programs that drive adoption, retention, and growth across the organization...Work from homeWorldwideFlexible hours$70k - $100k
...build the product, serve our customers, and grow the business. If you... ...We're looking for a Customer Success Manager who will own the full... ...onboarding through long-term retention and growth. You'll be the... ...Your input will define how we scale this function. Cross-functional...Shift work- ...Atlanta, Georgia. This hybrid role supports the outside sales team, focusing on account retention and revenue growth through upsell opportunities. Key responsibilities include managing customer relationships, onboarding new clients, and ensuring service satisfaction. The...
- ...Stord is strategically scaling teams across the... ..., and drive sustained customer loyalty. Stord’s end‑to... ...Position Summary As the Head of Customer Experience... ...framework that ensures 100% retention, optimizes P&L... ...You are responsible for succession planning and developing...Contract workShift work
- Customer Experience Manager, Principal Department: SaaS Employment... ...scalable, data-driven customer success motion for mid-tier, SMB, and... ...team’s vision of building a scaled customer success engine,... ...organizations. Experience driving retention, product adoption, and...Full timeWork at officeVisa sponsorship
$91.9k - $138.7k
...looking for a Senior Partner Success Manager to join our Platforms... ...enhancements and address partner needs. Retention & Expansion: Drive partner... ...in Partner Success, Customer Success, Account Management,... ...understand the applicable pay scale. Candidates and applicants are...Full time- ...prove who they are and where they live. Customer Success Team At GBG, we go beyond delivering... ...formative stage and help shape how GBG scales customer engagement, value realization,... ...accounts Focus on scalable engagement, retention, and expansion Balance strategic conversations...Contract workWork at office
- Enlace Health in Atlanta is seeking a Client Success Manager to oversee day-to-day client relationships and ensure successful program... ...communication skills, with a preference for candidates having customer success experience in the healthcare sector. Enlace offers a unique...
$70k - $95k
...growing HR technology startup as our first Customer Success Manager. Help companies reduce turnover... ...ensure customers achieve hiring and retention goals. Build customer success... ...Potential to build and lead a team as we scale. Exposure to all aspects of startup operations...Work at office- Client Success Manager - Augur Full Time On Level Atlanta, GA, US... ...launch. As the Augur business scales, this individual will build and... ...Serve as the voice of the customer within MountainSeed by capturing... ...proactively address risks to retention, expansion, and overall...Full timeContract workFlexible hours
$120k
Title: Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days... ...Incentives $30k) Reporting to: Head of Sales & Success This isn... ...In just nine months, we’ve scaled to over 7,000 active... ...a support agent; we need a retention engine. Someone who can anticipate...Immediate start2 days per week3 days per week- Enlace Health Inc. based in Atlanta, GA is seeking a Client Success Manager to manage day-to-day client relationships and ensure successful execution of programs. The role involves leading client meetings, tracking issues, and coordinating internal resources to meet client...
$114k - $154.5k
...Overview At Intuit, our Partner Customer Success Managers (PCSMs) are the cornerstone... ...attrition indicators to identify expansion and retention opportunities in partnership with the... ...business value within a large-scale matrixed organization. ~ Strategic problem...Work at officeLocal area$85k - $95k
...and flexible mindset is essential to our success. We encourage cross-training, ongoing development... ...support. Support long-term retention and practice satisfaction by ensuring consistent... ...to practice performance, operational scale, and service optimization. Qualifications...Bi-weekly payFull timeTemporary workFor contractorsLocal areaRemote workWork from homeFlexible hours$110k - $135k
...market by creating an exceptional customer experience. (Maybe that's you... ...: Senior Strategic Customer Success Manager Rhythm is... ...directly influence: Customer retention and expansion Strategic... ...Comfortable operating in a scaling organization where systems are...Work at officeRemote workShift work- ...Momentum seeks an Account Manager to serve as the customer advocate, ensuring overall client satisfaction and managing communications effectively. This role involves retention and growth of client accounts while providing excellent customer service. Qualified candidates...Remote work
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