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Head of Scaled Customer Retention & Success

Infor

Infor Inc. is searching for a Customer Success Retention Manager to lead customer retention strategies and risk management within their SaaS team. This role involves leveraging data insights and automation to enhance customer experiences and drive measurable retention outcomes. The ideal candidate will possess experience in customer success, demonstrate strong leadership skills, and bring analytical expertise to enhance customer satisfaction across diverse segments. #J-18808-Ljbffr

Vacancy posted 1 day ago
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