Customer Success | Account Manager

Customer Success | Account Manager Midtown office, Atlanta, GA As an Account Manager team member, you will deliver value to our customers and revenue for our business by owning the implementation, expansion, and retention of a portfolio of current Speedchain customers. As an early member of the team, you will have the opportunity to help build and refine Speedchain's scaled account management motion. This is a customer-facing role that requires a passion for the Speedchain customer. Execute successful onboarding of the Speedchain card program and platform across accounts in partnership with our Account Executives Build and nurture strong relationships across new and existing customers to better achieve their needs and manage all reporting of health within accounts Develop deep, multi-threaded relationships with decision-makers at your customers Drive spend across your book of business by owning retention, expansions, and overall growth Lead Quarterly Business Reviews within your portfolio to identify opportunities for growth and collaborate with clients on strategy and upcoming product releases Collaborate with product, support, and marketing teams to provide informed recommendations into Speechain's product roadmap & customer communication strategy that enhance the customer experience and drive efficiencies throughout the account lifecycle Minimum 2 years of account management, implementation and/or customer success experience in a SaaS organization Ability to anticipate customers' needs to identify growth opportunities across various types of accounts Excellent verbal and written communication skills, as well as interpersonal skills Organizational, project management, and time management skills Familiarity with basic sales tools and common metrics High adaptability and understanding of change within the evolution of a startup Experience in the construction industry is preferred but not required Competitive salary and performance-based bonuses Unlimited Vacation Medical, dental, and vision insurance Professional development opportunities Collaborative and inclusive work environment We are proud to be an EEO/AA employer. Applicants for employment are considered without regard to race, creed, color, religion, sex, sexual orientation, marital status, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard. #J-18808-Ljbffr