Customer Service Manager

Customer Service Manager - Santa Clara County/South Bay
*Training Provided* *Company Vehicle*
New hires can realistically earn $80,000 to $95,000 per year
*Floor covering knowledge or installation knowledge preferred*

Great Customer Service Starts Here!
If you take pride in how you treat people, show up with positive energy, and enjoy working in a team environment, take the next step in your career with S&G Carpet .
Since 1948, we've served Northern California and have built our reputation, one customer at a time, through service, integrity, and high standards.
We believe in doing things the right way- for our customers, our communities, and each other.
Simply put, we're good people doing good things.
We hire for attitude, energy, and character first . We train the rest.

Pay & Schedule
Full-time, salaried position, with Company vehicle
S&G will provide the training and tools necessary to perform the duties of this position
New hires can realistically earn $80,000 to $95,000 per year (salary plus bonus)
Medical, vision, dental, and 401K offered

Why S&G Carpet

• Paid training provided
• Stable, full-time career opportunity
• Ability to join S&G's skilled, committed Management team
• Long-term growth potential
• Supportive, team-driven environment
• Established company with decades of proven success

We believe:

• Service comes first
• Customers deserve our honesty and effort
• Attitude matters more than experience
• Excellence is built through consistency

Are You a Fit?
We often find success with people from:

• Restaurants and hospitality
• Retail
• Customer service roles
• Fitness, wireless/mobile sales, or fast-paced service environments
• Any role where "people skills" matter most

If you enjoy work environments where teamwork, positive energy, and customer interaction are key, apply today!

What You'll Do

• Meet with customers daily to check progress on their floor covering installation
• Diagnose and solve day-of-installation problems in the field
• Process service tickets to ensure customer satisfaction with their S&G experience
• Work closely with a supportive, service-focused team

What We're Looking For

• Positive attitude and strong energy
• Dependable, coachable, and professional
• Ability to stay calm and collected under pressure
• Strong communication skills
• Customer-first mindset
• Comfortable engaging with customers in person and over the phone
• Ability to do light to moderate physical activity throughout the day

*Floor covering knowledge or installation knowledge preferred*

Who Thrives Here
People who enjoy staying busy, working with others, and taking pride in doing things the right way, every day.

If you're looking for more than just a job, and want a stable opportunity where your attitude and effort truly matter, we encourage you to apply today.

* Candidates must live in the territory*
*Candidates must have a clean driving record and hold a valid driver's license*
*Candidates must be at least 21 years old*