Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support a non-profit organization in Darlington, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping people, managing high-volume phone interactions, and ensuring accurate order processing. The person in this role will serve as a key point of contact for customers, delivering attentive service and timely responses while maintaining organized records.

**ON SITE ONLY**

Responsibilities:

• Respond to incoming customer calls with patience and a solutions-focused approach.

• Assist callers with questions, concerns, and service requests while providing clear and accurate information.

• Enter customer orders and related details into the appropriate system with strong attention to accuracy.

• Handle a steady flow of call center activity, balancing efficiency with a positive customer experience.

• Make outbound calls as needed to follow up on requests, confirm information, or resolve outstanding issues.

• Document customer interactions thoroughly to ensure records are complete and up to date.

• Coordinate with internal teams when necessary to address customer needs and support timely issue resolution.

• Previous experience in a customer service or call center environment.
• Ability to manage inbound calls efficiently while maintaining a courteous and attentive demeanor.
• Strong order entry skills with a high level of accuracy and attention to detail.
• Comfortable handling both inbound and outbound phone communication.
• Clear verbal communication skills and the ability to interact effectively with a wide range of customers.
• Basic computer proficiency and confidence navigating systems used for customer support and data entry.