Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support a non-profit organization in Monroe, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping others, communicating clearly, and delivering dependable service in a fast-paced call center setting. The person in this role will handle customer inquiries, process orders accurately, and create positive interactions across inbound and outbound communication channels.

Responsibilities:

• Respond to incoming customer calls with professionalism, empathy, and clear communication.

• Place outbound calls as needed to follow up on requests, confirm details, or provide updates.

• Enter orders and service information accurately while maintaining strong attention to detail.

• Resolve customer questions and routine issues by identifying needs and providing timely support.

• Document interactions thoroughly to ensure complete and organized customer records.

• Coordinate with internal teams when necessary to address customer concerns and complete requests.

• Maintain a high standard of service during periods of increased call volume.

• Support operational updates and process-related changes as assigned within daily responsibilities.

• Previous experience in customer service or a call center environment.
• Ability to manage inbound and outbound calls with confidence and professionalism.
• Strong data entry and order processing skills with a high level of accuracy.
• Clear verbal and written communication skills.
• Ability to stay organized, prioritize tasks, and work efficiently in a fast-paced setting.
• Comfortable handling customer concerns with patience, professionalism, and sound judgment.
• Basic computer proficiency and ability to learn new systems quickly.