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Banking CX Leader: Build AI-Driven Service Center

ACN

ACN is looking for a Customer Service Manager to lead and develop our customer experience function. This role requires 7+ years of experience in customer service, particularly within banking, and involves managing insourced and outsourced teams to create effective customer service operations. The manager will implement AI-driven tools and ensure compliance with banking regulations. This full-time position is based in Charlotte, NC, offering a unique opportunity to shape customer experience in a leading fintech environment. #J-18808-Ljbffr ACN

Vacancy posted 5 days ago
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