Banking CX Leader: Build AI-Driven Service Center
ACN
ACN is looking for a Customer Service Manager to lead and develop our customer experience function. This role requires 7+ years of experience in customer service, particularly within banking, and involves managing insourced and outsourced teams to create effective customer service operations. The manager will implement AI-driven tools and ensure compliance with banking regulations. This full-time position is based in Charlotte, NC, offering a unique opportunity to shape customer experience in a leading fintech environment. #J-18808-Ljbffr ACN
- ...in Charlotte, NC is seeking a Customer Service Manager to build and lead a customer experience function... ...operations and manage teams, leveraging AI tools to enhance customer service... ...service leadership, particularly within banking, demonstrating the capability of transforming...Suggested
$119k - $224k
...Corporate & Investment Banking group manages... ...at the center of every decision... ...needs, being a leader in digital solutions... ...core shared services across access... ...Experience working with AI or automation... ...AI driven solutions to enhance... ...support our focus on building strong customer...SuggestedWork experience placement- A leading technology company is seeking a Gen AI Architect to leverage Generative AI models for innovative solutions in investment banking. The ideal candidate must have over 10 years of experience in AI/ML architecture, strong expertise in LLMs and RAG frameworks, and...Suggested
$159k - $305k
...DDAI) within Consumer Banking and Lending (CBL)... ...conversational AI interactions based... ...Operating at the center of an Agile delivery... ...teams during design, build, and iteration to ensure... ...in financial services, consumer banking,... ...mitigating and compliance-driven culture which...SuggestedWork experience placement- ...below. Job Title - Python Lead with BANKING EXP Work Location -... ...architecture. Familiarity with event driven programming in Python.... ...trends Strong understanding in building REST APIs/ Micro services architecture Good Development...SuggestedContract work
$143.32k - $273.93k
...products, exceptional service and trusted advice. We... ...thinking ability. Builds and enhances client relationships... ...and executive leaders. Provides recommendations... ...financial, insurance, banking, information technology... .... Experience in AI Governance....H1bWork at officeRemote workRelocation packageFlexible hours- ...as Record to Report and Tax while showcasing a strategic approach to emerging technologies like AI. This role involves leading teams, advising senior clients, and building trusted relationships to ensure successful transformative outcomes. Hybrid work flexibility is provided...
- ...independent technology and service platform powering... ...Manager, Agentic AI Delivery will be a critical leader within Ascensus’... ...case through design, build, launch, adoption, and... ...cases (cost, revenue, CX improvement); secure... ...readiness. Metrics‑driven mindset with strong...Contract workSecond job
$104.5k - $213.8k
...Financial Services Cybersecurity Internal Audit Manager At Crowe, you can build a meaningful and rewarding career... ...innovative ideas, such as AI-enabled insights and... ...Security Operations Centers (SOC) Data Services... ...internal audit services to banking, insurance, or fintech...Local areaWorldwide- ...Team providing coverage for Banking, Lending & Trust, Wells Fargo... ...according to Wells Fargo Audit Services policies and guidance #... ...Employees support our focus on building strong customer relationships... ...risk mitigating and compliance-driven culture which firmly...Work experience placement
- ...diverse range of financial services, including banking, leasing, securities, credit... ...of experience designing, building, and delivering enterprise-... ...security. Serve as a hands-on leader and technical mentor,... ...Familiarity with domain-driven design, event-driven architecture...Work at officeLocal areaWork from homeWorldwide
$85k - $135k
...year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance.... ...General Controls, Platform Controls, Virtualization, Cloud, AI/Machine Learning, etc...) • Knowledge of industry...Work at officeLocal areaRemote workWork from homeWorldwide- A global technology leader in Charlotte, North Carolina, seeks a ServiceNow Product Owner to lead the strategy for IT Operations Management... .... The role includes defining product vision and implementing AI-driven solutions to enable enterprise visibility and enhance...
- ...controls, and supporting technology services. Conduct hand on control... ...across diverse stakeholder groups. Build effective relationships across... ...mitigating and compliance-driven culture which firmly... ...provide a diversified set of banking, investment and mortgage products...Full timeWork experience placementWork at officeRelocation package3 days per week
$119k - $187k
Corporate & Investment Bank (CIB) delivers a comprehensive... .... Ensure Markets leaders’ have clear visibility,... ...and how vendor services impact trading, risk, operations... ...support our focus on building strong customer relationships... ...and compliance-driven culture which firmly establishes...Full timeWork experience placementWork at office$163k - $220k
...Overview Serves as the dedicated, embedded AI leader within our Claims business unit,... ...for driving AI adoption, championing AI-driven transformation of workflows, processes, and... ...evangelist within the assigned business unit. Builds trusted working relationships with the...Remote work- ...focus on the US GAAP accounting treatment of banking and traded products. Job expectations... ...Experience in a people leadership role Builds strong team relationships through effective... ...time management Demonstrates a results-driven and detail-oriented mindset Desired Qualifications...Work experience placementShift workDay shift
- ...Now. For more than 30 years, The Bank has helped innovative companies... ...provides targeted financial services and expertise through its offices in innovation centers around the world. With commercial... ...to standards. Experience building and maintaining large software...Work experience placementShift work
$148.72k - $240.24k
...Compliance Job Description: Why Work with Us? At TD Bank US Compliance, we're on a mission to build a more resilient and scalable compliance risk... ...across diverse businesses and products ~ Proven people leader with experience building, developing, and retaining...Work experience placementWork at officeLocal areaWork from homeFlexible hours$107.27k - $167.2k
...role will support the Director of Corporate Strategy, focusing on strategic initiatives, cross-functional collaboration, and data-driven insights. The ideal candidate should have 5-8 years of experience in corporate strategy or management consulting and possess strong...Remote job$163k - $220k
Selective Insurance is seeking an AI leader in Charlotte, NC to drive AI adoption and transformation... ...role involves managing AI initiatives, building relationships with leadership and... ..., and supporting operational changes driven by AI technologies. The ideal candidate...- ...Client Onboarding Associate to lead the client onboarding process for the Chase banking platform. You will utilize your project management expertise to create seamless experiences, build strong client relationships, and drive satisfaction. The role requires leading strategic...
$172.5k - $222.5k
Circle is looking for a leader in operational resilience to drive strategic initiatives in... ...into adaptive resilience through AI-enabled solutions. The ideal candidate will... ...leadership roles within fintech or financial services and a strong understanding of digital asset...- ...product adoption. Applicants should have proven experience in customer success, strong negotiation skills, and a keen understanding of AI's role in enhancing customer engagement. The position offers hybrid flexibility and comprehensive health coverage amongst other...
- Bank of America seeks a leader for its data platform modernization initiatives in Charlotte, NC. The role requires over 10 years of experience in data architecture, infrastructure scaling, and team management. Responsibilities include driving strategy, managing engineering...
- ...based out of Charlotte, NC. The role supports a Copilot-driven initiative for contact center teams and involves leading complex lifecycle initiatives,... ...workflow improvements. Ideal candidates will have experience in AI solutions, particularly those applicable to contact...Contract work
$103.66k - $171.86k
...development, managing loans, and collaborating with various departments. Candidates must have at least 8 years of experience in commercial banking, a bachelor’s degree, and strong communication skills. The position offers a competitive salary range of $103,664 to $171,860 and...Full time- ...governance, partnering with teams across the organization. Candidates should have a minimum of 5 years in data management within financial services, strong SQL skills, and an analytical mindset. SMBC Group's hybrid work model allows for a flexible working environment, requiring...Work at officeFlexible hours
- TD Bank is seeking a Sr. Relationship Manager in Charlotte, North Carolina, to manage and grow commercial banking relationships while... ...deepening existing relationships, and ensuring exceptional customer service to drive portfolio growth. Opportunities for career advancement...
- A leading global financial services firm is seeking a Client Onboarding Associate in Charlotte, NC. You will manage client onboarding processes, ensuring seamless transitions to the Chase banking platform while leveraging strong project management skills. Key responsibilities...
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