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Banking Customer Service Leader — AI-Driven Ops

ACN Opportunity, LLC.

ACN Opportunity, LLC. in Charlotte, NC is seeking a Customer Service Manager to build and lead a customer experience function from the ground up. In this pivotal role, you will design operations and manage teams, leveraging AI tools to enhance customer service delivery. The ideal candidate will have over 7 years of experience in customer service leadership, particularly within banking, demonstrating the capability of transforming support operations into proactive customer experiences. #J-18808-Ljbffr ACN Opportunity, LLC.

Vacancy posted 3 days ago
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