Operations Manager

We're looking for an Operations Manager in Sterling, VA, to oversee daily moving operations, making sure crews, drivers and resources are in the right place and moves are completed safely, on time and to a high standard.

Your day-to-day responsibilities will include:

• Overseeing daily household goods moving operations, including local, interstate & international moves.
• Scheduling and coordinating drivers, crews, trucks and equipment based on the needs of each move.
• Managing the day-to-day workload of drivers, movers and operational staff.
• Keeping a close eye on schedules and dealing with any delays, staffing issues or last-minute changes.
• Working with move coordinators, sales and other teams to make sure moves run smoothly from start to finish.
• Monitoring labour, overtime and other operational costs.
• Handling service issues and resolving customer concerns when needed.
• Ensuring drivers and crews follow company procedures, safety requirements, and industry regulations.
• Supporting the recruitment, training and development of operational staff.
• Looking for practical ways to improve efficiency, service levels and the overall performance of the operation.

Our client is particularly interested in candidates with:

• Previous operations experience within the moving and relocation industry.
• A strong understanding of household goods moving, including interstate and international moves.
• Experience managing drivers, movers and moving crews.
• A good understanding of DOT, safety and compliance requirements.
• Experience using moving industry systems and standard office software.
• Strong organisational skills and the ability to manage a busy operation where priorities can change quickly.