Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
At DJ Witty State Farm, we believe insurance should be simple, personal, and focused on helping people. With over a decade of State Farm experience, our agency proudly serves individuals, families, and businesses throughout Oklahoma and beyond. We’re a team that values professionalism, approachability, transparency, and exceptional customer service—and we bring that same mindset to the way we work together.

If you’re looking for an opportunity to grow your skills, build meaningful relationships, and make a real difference for customers, you’ll find a welcoming team that is committed to your success. Come join us in making insurance easier for the people we serve—and have a homemade cookie while you’re here!

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with DJ Witty - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.