Onsite Service Specialist II

BUILD A BETTER CAREER WITH MSC Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates. Requisition ID :20854 Employment Type: Full Time Job Category: Sales Work Location: Spokane, WA BRIEF POSITION SUMMARY The Onsite Service Specialist II is a critical MSC role. The associate is located in a large strategic account(s) and supports the customer facility. This associate will be expected to offer excellent service to drive long-term customer satisfaction. Responsibilities include assisting customers with procurement and order placement and managing MSC ControlPoint Solutions (Vending, VMI, Crib) to drive MSC value. DUTIES AND RESPONSIBILITIES Excellent customer service skills required to assist in order placement, quoting, sourcing, and logging of cost savings statistics. Manage MSC ControlPoint Solutions, including Vendor Managed Inventory, Vending, or Storeroom programs; may require ordering, product put-away, and optimization. Determine optimal sourcing strategy for customer projects, collaborating with the Category Team to drive savings and improve customer operations. Participate in customer plant or production meetings, strategic initiative projects, and Lean/Six Sigma events. Collaborate with the account team to maximize customer satisfaction and identify future projects. Resolve on-site customer product and service issues by providing sales-related solutions and consulting with associates and suppliers. Provide customer service in accordance with MSC standards to ensure satisfaction, account retention, and revenue growth. Communicate customer concerns to management for effective resolution. Work closely with vendors to source products, produce quotes, expedite orders, and arrange product training. Responsible for crib management activities, including use of crib management software to assist with inventory. Perform In-Plant Solutions activities at multiple customer facilities. Perform procurement services, including more complex sourcing activities. Understand and utilize customer procurement software to assist in order management. Mentor other In-Plant Specialists by answering product/system questions and providing training. Foster MSC's culture throughout the company to ensure fulfillment of vision and unity of purpose. Participate in special projects and perform additional duties as assigned. EDUCATION AND EXPERIENCE High School Diploma or equivalent required. 2–3 years inbound/outbound telephone sales, outside sales, storeroom or inventory management, or customer service experience required. Industry experience preferred. Relevant Military experience a plus. Metalworking knowledge and experience preferred. SKILLS Computer literacy and proficiency with email, internet browsers, and Windows operating system. Excellent problem-solving skills. Excellent customer service and sales skills. Excellent oral and written communication skills. Industrial knowledge preferred. OTHER REQUIREMENTS Valid driver's license required. Ability to travel up to 10% as needed. Ability to lift up to 50 pounds. This position may require access to International Traffic in Arms Regulations (ITAR) and/or Controlled Unclassified Information (CUI). Compensation starting at $ 23.27 - $ 36.54 depending on candidate location and experience. The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change. Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time. This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position. WHY MSC? People. Collaboration. Insight. That's how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. OUR COMMITMENT TO YOU Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits. You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known. #J-18808-Ljbffr