Front office sales

$18 - $32 per hour

NWME Aesthetics

Carrollton, TX

Company Description
Patient Experience Coordinator / Front Office Sales — Medical Aesthetics
NWME Aesthetics · Carrollton/Dallas, TX · Part-Time to Full-Time
NWME Aesthetics is a luxury medical aesthetics and wellness practice specializing in natural, regenerative treatments and skin of color. We focus on personalized treatment plans, patient relationships, and a premium experience from the first phone call to checkout.
THE ROLE
We are looking for a warm, polished, confident Patient Experience Coordinator who understands both hospitality and sales.
This is NOT a traditional receptionist role.
You will help manage the patient experience from inquiry to checkout while confidently converting consultations, rebooking patients, presenting memberships, and helping grow the practice.
SCHEDULE
Wednesday & Thursday: 10am–7pm
Friday & Saturday: 10am–5pm
Tuesday (remote follow-up, lead nurturing, KPI tracking)
RESPONSIBILITIES
• Convert inbound calls, texts, and inquiries into booked appointments
• Follow up with leads through text, email, and phone
• Manage patient check-in, checkout, and rebooking
• Present Beauty Bank Memberships and treatment plans confidently
• Reactivate existing patients to fill schedule gaps
• Assist provider with patient flow, pre/post care, photos, numbing, and room turnover
• Discuss financing and payment options comfortably
• Track KPIs including bookings, conversions, memberships, and reactivations
QUALIFICATIONS
• Experience in med spa, aesthetics, dermatology, dental, hospitality, or luxury sales
• Comfortable discussing high-ticket services
• Warm, professional, and confident on the phone
• Organized, tech-savvy, and self-directed
• Professional appearance and strong communication skills
• Able to work independently with minimal supervision
BONUS IF YOU HAVE
• Aesthetic Record EMR experience
• GoHighLevel experience
• Financing presentation experience (CareCredit, Cherry, etc.)
• Medical assistant or treatment coordinator background
• Bilingual (Spanish)
COMPENSATION
• $18–32/hr depending on experience
• KPI performance bonuses
• Commission opportunities on converted appointments
TO APPLY
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Vacancy posted 11 days ago

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