Database Administrator

Roc Solid Foundation is a 501(c)(3) nonprofit organization that builds hope for families fighting pediatric cancer. We are best known for surprising kids fighting cancer with brand new playsets in their backyards and providing Roc Solid Ready Bags to families at diagnosis. Job Overview CRM Administration & Management Serve as the primary administrator for Virtuous CRM, owning the platform end-to-end Manage user roles, permissions and system settings Maintain database structure and configurations to support organizational needs Manage and monitor API integrations with third-party tools Serve as the internal point of contact for integration-related data issues and work with vendors on resolution Stay current on Virtuous platform updates and evaluate new features for adoption Data Integrity & Reporting Ensure data accuracy and consistency across all records and integrated platforms Develop, document and enforce data entry standards and best practices Perform regular database audits, deduplication reviews and quality control checks Manage bulk data imports ensuring proper field mapping and deduplication Produce regular performance reports for leadership including donor retention rate, acquisition cost, campaign ROI, and giving pipeline health Donor Lifecycle & Engagement Operations Coordinate with development and marketing to translate stewardship strategies into workflow logic within Virtuous Configure behavior-triggered workflows based on donor actions Design and maintain task-based workflows that route timely follow-up actions to the appropriate development staff at key moments in the donor lifecycle Manage email list segmentation logic tied to workflow enrollment, exclusion criteria, and communication preferences Monitor workflow performance, audit automation activity logs, and ensure triggers, filters, and actions are functioning correctly Finance & Marketing Support Manage donor segmentation, and list generation for campaigns and appeals Support campaign setup in Virtuous including campaign structure, campaign communications, segments, and source code configuration Build and maintain acknowledgment letter templates for all gift types and campaigns Manage tax receipt generation and year‑end giving statement workflows, ensuring accuracy, compliance, and timely delivery Support gift reconciliation with the finance team at month‑end and year‑end closings Provide data insights and analysis to improve donor retention, upgrade rates, and engagement strategy Support peer‑to‑peer fundraising campaign data flows and ensure proper sync of fundraiser and team data into Virtuous Training & Support Train staff across departments on CRM best practices, data entry standards, and system use Provide ongoing technical support and troubleshooting for users Document all processes, workflows, and configurations and maintain a comprehensive CRM standard operating procedure document Requirements Integrity, credibility, and commitment to Roc Solid Foundation's mission and goals Bachelor's degree in Information Technology, Computer Science, Business Administration, Management Information Systems, or related field — OR equivalent combination of education, training, and experience 2+ years of experience managing a nonprofit CRM database Direct experience with Virtuous CRM is required Demonstrated experience building and managing donor workflows and automation sequences within a CRM platform Experience with data imports, bulk data tools, and field mapping in a nonprofit CRM context Familiarity with peer‑to‑peer fundraising platforms and how transaction data flows into a CRM (GoFundMe Pro / Classy experience a plus) #J-18808-Ljbffr Roc Solid Foundation