Customer Care Representative

Dedicated to making a positive difference, the full-time National Customer Care Representative will address donor inquiries and provide scheduling assistance through various communication channels, supporting the organization's life-saving mission remotely. Key responsibilities Investigate, diagnose, and troubleshoot donor inquiries and issues, providing suitable solutions while adhering to response times and guidelines Cultivate lasting relationships with donors through interactive communication channels, including website, chat, text, email, and phone Identify recurring system issues and escalate to the leadership team while assisting with donor scheduling Required qualifications High school diploma or GED Proficient computer skills Two years of customer service experience required One year of technical customer service support preferred One year of text, chat, or social media customer support preferred