Head of Guest Experience & AI-Driven Operations
Cloud9
Cloud9 is seeking a Head of Guest Ops to own and scale the guest-experience function across a distributed team. You will define the standard for five-star responses, establish SLAs, escalation trees, and QA processes, and lead the staffing and coaching cadence. You will wire dashboards and AI tooling to drive measurable improvements in response times and guest satisfaction. You will build the systems, metrics, and team to ensure timely, high-quality guest interactions while protecting margins #J-18808-Ljbffr Cloud9
Vacancy posted 1 day ago
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