Laundry Attendant (Nights & Weekends)

Job Description

Job Description

As a Laundromat Attendant, you will play a crucial role in ensuring the smooth operation of our facility and providing excellent service to our customers. Your main duties and responsibilities will include, but are not limited to:

Customer Service:

• Providing excellent customer service to all patrons, addressing any concerns or inquiries promptly and professionally.

• Issue Laundry cards, reload balances, and troubleshoot any issues with card usage.

• Assisting customers with using the laundromat's laundry app, including troubleshooting technical issues and providing guidance on app features.

• Educating customers about the benefits of using the laundry card system and app, such as convenient payment options and loyalty rewards.

• Greeting customers and assisting them with using the self-service washing and drying machines.

Laundry Services:

• Handling drop-off wash services, including receiving and tagging laundry, processing orders, and notifying customers of completion.

• Sorting and folding laundry according to customer preferences and specifications.

• Ensuring that all laundry services meet quality standards and are completed on time.

Facility Maintenance:

• Keeping the laundromat clean, organized, and well-maintained at all times.

• Monitoring and replenishing laundry supplies, such as detergent, fabric softener, and dryer sheets.

• Reporting any equipment malfunctions or maintenance issues to the manager or maintenance personnel.

Cash Handling:

• Handling cash transactions for self-service machines, drop-off wash services, and vending machines.

• Operating the cash register accurately and maintaining proper cash handling procedures.

Customer Relations:

• Building positive relationships with customers and addressing any concerns or complaints professionally.

• Promoting customer loyalty programs and special promotions to enhance customer satisfaction and retention.

Qualifications:

Previous experience in a customer service role is preferred but not required. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Basic math skills for cash handling and transaction processing. Attention to detail and the ability to maintain cleanliness and organization in the laundromat.

Job Type: Part-time

Benefits:

• Employee discount

• Paid time off

• 401K

• Life Insurance

Language:

• English (Required)

• Spanish (Preferred)

Shift availability:

• Night Shift (Required)

• Weekends (Required

• Mid Shift